Question 1

Does the Air Direct need to connect or be mounted in the hot shoe of my camera?

tocasey@imagingbrands.com · Accepted Answer

The Air Direct connects to your camera’s USB port, leaving the hot shoe free for use with other equipment. The Air Direct has been designed with flexible options for mounting and use. Our recommended option is to mount the Air Direct Arca Clamp to your L-Bracket.

Other alternative methods for mounting and use include:

Mount on the camera's hot shoe if it is available.
Attach the Air Direct to a tripod leg using the StrapMoore.
Mount to an arm or clamp with the 1/4"-20 thread on the bottom of the cold shoe.
Use a longer USB cable, allowing you to carry the Air Direct in your pocket.

Question 2

I thought this cable was a USB-C 3.2 Gen 2 (10Gbps) cable. Why did my computer show an alert saying it detected a USB 2.0 Hub when I first plugged in my new TetherPro Optima 10G Cable?

tocasey@imagingbrands.com · Accepted Answer

The TetherPro Optima 10G is a true USB-C 3.2 Gen 2 cable capable of full 10Gbps data transfer. The 2.0 Hub alert you may see the first time you connect it is completely normal.

Optima’s cables contain TetherBoost™ technology (the small rectangular modules) that require a small amount of power (5V/1.5A) from your host device (computer, tablet, phone, etc.). The power activates the retimer chip which amplifies the data signal to maintain fast, reliable performance over longer distances. All data transfer bypasses the 2.0 hub. The cable operates fully within USB-C 3.2 Gen 2 specifications and capable of full 10Gbps performance for high-speed tethering.

You'll only see this alert during the initial connection:

The connected hubs will show up in the System Report as seen below:

If you would like to test your transfer speeds, we suggest doing so via software. The easiest way to do that is to use software like BlackMagic Disk Speed Test (Mac) (PC) to assess the read and write speeds. We recommend using a self-powered USB-C Solid State Drive (SSD) that supports 10 Gb/s or faster. The primary interest is the Read speed, because the image files are read from the camera side of the connection.

A couple of important notes when using BlackMagic Disk Speed Test:

BlackMagic Disk Speed Test reports the results in MB/s (Megabytes per second), where transfer speed is measured in Bits (not Bytes) per Second. So, you must perform a conversion by multiplying the MB/s figure form the software by 8 in order to arrive at the Mb/s speed. Further, to convert Mbps to Gbps, you would divide the number by 1000.   

Example: We will assume the BlackMagic Disk Speed Test Reports a Read speed of 830 MB/s.

830 MB/s → 830 x 8 = 6,640 | 6640 / 1000 = 6.64 Gb/s 

Please keep in mind that software like Black Magic Disk Speed Test is measuring real-world performance, which will always be below the theoretical maximum that the USB protocol supports (5 Gb/s, 10 Gb/s, etc…). Therefore, you will always see figures that are considerably lower than the USB protocol supports. 
While this test does help to understand the cable performance, it is primarily a test of writing to a hard drive. As a result, hard drive performance will have a major impact on this test. Solid State Drives (SSDs) will generally have much better performance, so they are advised for this test. In any case, please note that the specific hard drive used in this test can also dramatically affect these figures.

Question 3

Why do Optima 10G cables omit Power Delivery (PD)?

tocasey@imagingbrands.com · Accepted Answer

When tethering, transferring large image files while simultaneously charging the camera through USB Power Delivery (PD) can create stability issues and may shorten the lifespan of the cable.

For this reason, camera manufacturers generally recommend disabling USB charging during tethered shooting. However, some camera models either make this setting difficult to find or do not allow USB charging to be disabled at all.

Optima 10G cables are intentionally designed without Power Delivery to eliminate this potential point of failure. This means you don't need to remember to change camera settings before every tethering session, and cameras that cannot disable USB charging can still be used reliably.

By removing Power Delivery, Optima 10G cables provide a more stable and dependable tethering connection while helping extend cable longevity. Simply plug in and shoot with confidence.

Question 4

What Does Uni-Directional Mean?

Tyler O'Casey · Accepted Answer

Uni-directional cables communicate data and commands bi-directionally, but necessitate that one device acts as the host (computer) to the connection and the other device as data source (camera). This allows for the most efficient and reliable method to transfer large data files. The devices will be able to fully communicate with each other, as happens with bi-directional cables. There are multiple communication ‘lanes’, so camera control can occur simultaneously as the images transfer. The Optima 10G cables are specialized to isolate the data transfer direction for maximum efficiency and reliably.

Question 5

How to use your AeroTrac table and accessories

Tyler O'Casey · Accepted Answer

AeroTrac Instructions & Materials

Question 6

Why is it difficult to slide the bar into the locked position?

Tyler O'Casey · Accepted Answer

Some tables will come from the factory with slightly excessive rigidity. This can result in the AeroTrac table not laying perfectly flat when opened and/or it may be difficult to slide the bar into the locked position. If your table is not perfectly flat when opened or you are having difficulty sliding the locking bar, you can easily correct this. Applying slight pressure to each half of the underside of the table will “teach” the table to open to the correct position. This will ensure the table is flat when open and that the sliding bar can easily slide into the locked position. The following video demonstrates the process for ensuring that the table opens correctly and that the sliding bar can move easily across the spine of the table. You will only need to perform this process once.

Question 7

What power is in TetherPro Optima 10G Gen 2 Cables?

Tyler O'Casey · Accepted Answer

Power Delivery (PD) is not supported to ensure reliable tethering

The Rp resistance setting of USB CM, on the camera side is 56K

The default current is 5V/0.9A

Question 8

How does the 1.5A downstream charging work if there is no PD in this cable?

Tyler O'Casey · Accepted Answer

The USB 3.2 standard has two methods for transferring power. All USB protocols have a built-in method for transferring (relatively low) levels of power. Just as the USB standard stipulates transfer speed, it also stipulates power draw as part of the standard. In the case of 3.0 and above, that is 5V | 1.5A.

The USB 3.2 standard introduced a secondary (parallel) method for transferring power called Power Delivery (PD). This method allows for a much higher levels of power to be transferred (along with the traditional, relatively lower power mentioned above). PD can allow for up to 240W of power to be provided. This Power Delivery feature is known to cause instability in certain types of connections, including tethered connections. For this reason, the Power Delivery feature has been removed from the Optima 10G cables in order to provide the most stable connection possible. The built-in low-level (1.5A) power provision of USB 3.0 and above, remains part of the cable.

Question 9

TetherPro Cables are designed specifically for the Photo/Video industry and to work with cameras.  Will they work for other applications that are not camera related?

Tyler O'Casey · Accepted Answer

The Photo/Video industry has unique and highly demanding requirements. In order to meet these needs the Optima 10G pushes the limits of USB protocols to maximize speed, data transfer and reliability to achieve long distances (65’/20m) required. We have made intentional engineering decisions to meet these specific photo/video requirements first and foremost. Cameras do not require BUS power as cameras have their own internal battery power sources.

If your application requires achieving longer distances via USB and your Source device is self-powered, the Optima 10G may be a good choice.

For any questions regarding technical specs and performance, please contact TechnicalSupport@TetherTools.com

Question 10

Why are the TetherBoost Controller housings constructed of thermoplastic polymer instead of aluminum?

Tyler O'Casey · Accepted Answer

We understand how hard our industry can be on gear. Careful design and thought has gone into the construction of all of our cables.

The TetherBoost octangular housings is designed with reinforcements to withstand the rigors of extreme uses on production sets, which include production carts rolling over them, people stepping on them and much more. In fact, production trucks have rolled over them and the IC chips and housing remain unaffected.

Thermoplastic polymer provides a lot of benefits for its unique hi-impact properties, weather resistance, durability in various environments, corrosive resistance and ability to withstand and dissipate heat efficiently. All cables are thoroughly tested to exceed industry specifications. Our engineers conduct rigorous environmental reliability testing which include:

High and low temperature storage and operating testing

High and low humidity storage and operating testing

Constant high/low operating temperature with high/low humidity testing

Salt spray testing

Heat dissipation and thermal equilibrium testing

Our testing is designed to ensure outstanding product reliably, durability and lifespan. 

While we have not conducted environmental reliability tests on competitor’s cables, a peak under the hood of aluminum and carbon housings reveals PCBA’s tightly encased in injected molded plastic which may confine airflow and have a detrimental effect on heat dissipation and product lifespan.

Question 11

What does the TetherBoost Core Controller do?

Tyler O'Casey · Accepted Answer

TetherBoost Core Controllers are the rectangle boxes that are precisely positioned in the cable line. The TetherBoost is a specialized Integrated Retimer Circuit (IRC) to meet specific requirements to achieve longer cable distances. Depending on the length of the cable there may be multiple IRC’s throughout the cable. The IRC enhances signal integrity, compensates for signal weakness, and extends signal transmission distance. The TetherBoost has been designed so no external power sources are required.

Question 12

Why do older USB-A cables have ferrite cores on the cable, but Optima 10G cables do not?

Tyler O'Casey · Accepted Answer

Ferrite Cores are the large cylinders that would often be located on one end of a USB-A cable. Ferrite cores were used primarily to filter out environmental noise and frequencies that could have affected data transmission.  If you recall, prior to USB-C technology, USB-A cables carried small amounts of power to charge small devices like phones, batteries and tablets.  These cables, while still shielded to block the low power in the cable, could potentially be susceptible to outside noise.  Adding a ferrite core provided additional protection to eliminate this risk.

Enter USB-C, which carries a lot more power internally.  To block out noise coming from the power inside the cable, major advancements in shielding technology were required. New internal shielding, found in higher quality USB-C cables, protects the data wires from the internal power running through the cable.  This shielding is more than adequate to protect from environmental noise as well, making external ferrite cores no longer necessary.

Question 13

How is the thickness/diameter of the Optima 10G cable determined?

Tyler O'Casey · Accepted Answer

TetherPro cables are the optimal balance of heavier gauge wires while still being very easy to work with and coil on a set. While a heavier gauge wire is more expensive to manufacture, the benefits far out way the costs. A thicker wire allows for better heat dissipation throughout the entire cable; thus everything runs cooler, including the TetherBoost IRC and PCBA. Lower overall heat increases performance, reliability and product lifespan.

The custom formulated exterior cable casing is designed to protect the internal wires and extend the life of the cable. Optima 10G cables are the optimal balance to withstand being stepped on and having carts rolled over them while still being easy to work with, remain clean and easy coiling for storage.

Question 14

What voltage drop-off would be expected with Optima 10G 31ft (9.4m) and 15 ft (4.6m)?

Tyler O'Casey · Accepted Answer

10G 31ft cable, voltage drop-off for VBUS is 0.42V and drop-off for GND is 0.172V

10G 15ft cable, voltage drop-off for VBUS is 0.18V and drop-off for GND is 0.11V

Question 15

How does wire gauge factor into data transmission and power drop at the longer distances?

Tyler O'Casey · Accepted Answer

The longer the cable and the thicker the gauge conductor (thicker wire), you will experience improved data transfer, increased reliability and minimized power drop-off

Inversely, the longer the cable and the thinner the gauge conductor (thinner wire), you will experience degraded data transfer, less reliability and increased power drop-off.

Question 16

What gauge are the Optima 10G tethering cable wires?

Tyler O'Casey · Accepted Answer

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Question 17

Why is the camera not powered and the LED indicator is Red?

Tyler O'Casey · Accepted Answer

The ONsite Relay A should always be fully charged before use. To do so, use a 5 V | 2 A (minimum) USB wall adapter to charge the ONsite Relay A for 3-6 hours. Once charged, the ONsite Relay A battery indicator should be green and the unit is ready for use.

Question 18

Connection issues on MacOS 13 – Ventura

Tyler O'Casey · Accepted Answer

Some users who are running MacOS 13 – Ventura may experience issues with the camera not
being properly recognized within Smart Shooter 4. While we generally recommend quitting all
other software while tethering, including software running in the background, there is a specific
software conflict on some systems that can cause connection problems on MacOS 13 - Ventura.
Cloud-Syncing software like Google Drive and Dropbox has been found to block the connection
to the camera on some systems running MacOS 13 - Ventura. Therefore, please Quit Dropbox
and Google Drive from the menu bar in order to prevent this conflict from occurring. Once
both pieces of software are quit, we expect no issues with compatible camera connections on
MacOS 13 – Ventura.
Please note that both Google Drive and Dropbox may be set up to launch automatically upon
login, which may result in an ongoing software conflict. Therefore, we would recommend
removing this software from the Login Items (System Settings → Login Items) and/or diligently
checking the menu bar for either software before starting each tethering session.

Question 19

How long does it take to charge the ONsite D-Tap Battery with V-Mount?

Josh Kenzer · Accepted Answer

Standard D-Tap chargers will take approximately 4 hours to charge the 150Wh battery.

Question 20

How long will it take for my images to transfer wirelessly?

Rachel Godoy · Accepted Answer

Transfer speeds will vary based on a number of factors including the camera, file format, tethering software, and computer specifications. When using the faster 5 GHz setting on the Air Direct, the average user will see real-world performance of transfer rates in the 4 – 7 MB/s (Megabyte per second) range.

To estimate the average real-world transfer time of your files, you can divide the file size (in Megabytes) by an average transfer rate of 5.5 MB/s. The result is a rough estimate of the time that it will take to transfer the file via the Air Direct when using the 5 GHz setting. See the example below:

If your camera produces files that are roughly 35 MB. Divide the file size by the average transfer speed (5.5 MB/s) to get a rough estimate of the transfer time:

35 / 5.5 = 6.36

The 35 MB file will take approximately 6.4 seconds to transfer via the Air Direct when set to 5 GHz.

Note: Slower processors, limited computer resources and tethering software image processing can further delay the image before it is available for viewing within the tethering software.

2.4 GHz will transfer at a slower rate. To roughly estimate transfer times on the 2.4 setting, you can double the time estimated using the 5 GHz setting.

Question 21

Is the ONsite Relay A available in Mexico?

Catherine Slye · Accepted Answer

Yes, please check with Profoto MX 614/575-4859

Question 22

Can I use the coupler without the Relay?

Luis · Accepted Answer

No. The ONsite Relay A system is three parts; 1. The coupler inserted in the battery compartment, and 2. the coupler connected to a fully charged ONsite Relay A, and 3. the Relay connected to a power source.

Question 23

What is the proper way to connect the ONsite Relay A?

Josh Kenzer · Accepted Answer

Connection sequence- Keeping the cables unconnected, insert coupler into camera, completely close door. Connect the ONsite Relay A to the power source. Connect the coupler to ONsite Relay Ay.

Question 24

What are the connection specifications for the barrel jack between the ONsite Relay A and the Relay Camera Coupler?

Josh Kenzer · Accepted Answer

The connection is 5521, which means 5.5mm outside diameter and 2.1mm inside diameter.

Question 25

Why does my Sony A7II show the incorrect power level?

Josh Kenzer · Accepted Answer

The issue is with the power level display only. The camera will continue to get power from the Relay as long as the Relay is charged and connected to an external power supply. The Relay Coupler is not relaying the correct power levels to the Sony A7II family of cameras as the power decreases. Initially, it reads properly, but the power meter will keep decreasing no matter if the Relay is charging. If the power meter on the camera decreases to 0%, the Relay will still power the camera. You will need to monitor power levels using the ONsite Relay Ay LED and external battery. If you turn the camera off and reconnect the Relay, the power percentage indicator will go back to the true level then decrease again. This does not affect the first generation of A7.

Question 26

Why does the Relay fail to fire on my Canon 5D Mark II?

Josh Kenzer · Accepted Answer

On certain cameras it’s imperative to first connect the Relay Camera Coupler and ONsite Relay A first before inserting the Relay Camera Coupler into your camera.

Question 27

Can I use Relay to power other cameras not on your supporting list?

Josh Kenzer · Accepted Answer

Since most cameras use 8V power system, ONsite Relay A can support your camera if you have access to a suitable camera coupler. If there’s a coupler not on our supporting list that you’d like Tether Tools to sell please email us at customersupport@tethertools.com.

Question 28

Can I change power bank when the camera is on?

Josh Kenzer · Accepted Answer

Yes, you can and it’ll continue to power the ONsite Relay A and your camera.

Question 29

When I use ONsite Relay A the camera battery indicator does need seem to be accurate. Is there a way to identify battery level through the camera?

Josh Kenzer · Accepted Answer

You can check the battery level through the camera if you use a Relay Camera Coupler purchased from Tether Tools.

Question 30

My battery has an automatic shutoff feature. Will this work with ONsite Relay A?

Josh Kenzer · Accepted Answer

No. Since the ONsite Relay A trickle charges the internal battery, there may be times where the ONsite Relay A’s internal battery is completely charged and not pulling power from the external battery. If the external battery turns off, when the ONsite Relay A goes to grab more power from it, it may not be able to get any. Most external batteries will turn back on when detecting a need to supply power, so this is a case by case situation.

Question 31

I have a battery that provide more than 2.1A, can I use that? Will it harm my camera?

Josh Kenzer · Accepted Answer

As long as the voltage is 5V the external battery pack is safe to use with the ONsite Relay A. The printed voltage on your power bank is the max capacity the port can output. The final output of the ONsite Relay A is fix to 8V, so it will not hurt your camera.

Question 32

I have a battery with less than 2.1A can I use that?

Josh Kenzer · Accepted Answer

Yes, you can but the lower power input, the shorter the continuous power supply such as video recording time. For 5V 2A, we are confident that it is enough to power to continuously video recording with no stops. If you’re using a 5V 1A or 5V 500mA external battery you may have to break a moment if the ONsite Relay A battery is empty.

Question 33

Can ONsite Relay A damage my camera?

Josh Kenzer · Accepted Answer

No, the ONsite Relay Ay is safe to use for your camera. It’s important to note that the Relay Camera Coupler (the piece that is inserted into your camera battery port) does not contain a battery.

Question 34

Does ONsite Relay A work well in cold weather/hot weather?

Josh Kenzer · Accepted Answer

The ONsite Relay A’s internal lithium battery is best charged at temperatures between 0°C to 45°C (32°F to 113°F) and discharged in temperatures between –20°C to 60°C (–4°F to 140°F). Do not charge when weather is below freezing. The ONsite Relay A’s internal lithium battery will charge and perform well at higher temperatures but may experience shorter life.

Question 35

I already have a camera battery; why would I want to use the ONsite Relay A CPS?

Josh Kenzer · Accepted Answer

Traditionally, when your camera battery dies, you have to stop your time-lapse, video or studio session, pull out your battery and put a new one in. With the ONsite Relay A that’s a problem of the past. Simply disconnect the battery pack from ONsite Relay A and power your camera with a 5V USB external battery pack or USB wall adapter. Your camera never loses power and you never stop shooting.

Question 36

Can I plug my ONsite Relay A into any external battery pack?

Josh Kenzer · Accepted Answer

ONsite Relay Ay will work with any 5V USB external battery pack. Tether Tools offers the Rock Solid External Battery Pack which is a 10,000 mAh rechargeable power source.

Question 37

What can I plug the ONsite Relay A into for power?

Josh Kenzer · Accepted Answer

ONsite Relay A can either be plugged into a 5V USB external battery pack or as an alternative into a wall outlet using a USB wall adapter. The wall adapter should provide at least 2.1 amps of power. The Tether Tools Dual USB AC wall adapter offers 2.4 amps and two USB ports to power multiple devices at once. In this setup, you may want to use a USB extension cable between the ONsite Relay A and the wall outlet for added length.

Question 38

How do I know when to swap out my external battery pack?

Josh Kenzer · Accepted Answer

ONsite Relay A’s indicator light will show one of three colors – green, yellow or red. This is an indication of the charge in the ONsite Relay A. Green means it’s fully charged. Yellow means it’s 70-30% charged and red means it’s less than 30%. If ONsite Relay A is flashing, that means it’s not connected to a power source.

Question 39

Which Relay Camera Coupler do I need for my camera?

Josh Kenzer · Accepted Answer

The ONsite Relay A Camera Power System is compatible with many Canon, Nikon, Sony, Panasonic, Fujifilm, and Olympus cameras. To use the ONsite Relay A, you’ll need a Relay Camera Coupler for your specific camera. To find the correct Relay Camera Coupler, check the compatibility chart at www.tethertools.com/relay.

Question 40

Is the Apple M1 Chip compatible with the Air Direct?

Rachel Godoy · Accepted Answer

Apple released the first Apple M1 Chip, which is a central processing unit for its line of Macintosh computers. It was designed from the very start to work with macOS Big Sur. At this time, the Air Direct Utility software supports the latest Windows and Mac operating systems but is not currently compatible with devices using the latest Apple M1 chips.

Question 41

My Sony Camera works with Sony Imaging Edge, but does not appear in Smart Shooter 4 on Windows 10.

Rachel Godoy · Accepted Answer

By default, the Sony Imaging Edge software utilizes a customer driver that is not compatible with other software. In order for the camera to be used with other software, you will need to change the driver that Windows is using with the camera connection. To do this, please follow these steps.

Connect the camera via cable and then power on the camera
Open the Windows Device Manager (use Windows search option)
Turn down libusbK Usb Devices category. The camera will be listed as Sony Remote Control Camera.
Right click on Sony Remote Control Camera and select Update Driver.
In the new window select Browse my computer for drivers.
In the next screen, select Let me pick from a list of available drivers on my computer.
In the next screen, select the MTP USB Device option and select Next.
Once the update has completed, you can close the window. You should also hear a chime indicating Windows has recognized a new connected device.
The camera will be listed under Portable Devices. At this point, Smart Shooter 4 will be able to connect to the camera

Please Note: switching to the MTP driver will make the Camera inaccessible in the Sony Imaging Edge Software, so the process will need to be reversed for the camera to again be available in the Imaging Edge software.

Question 42

What Mac and Windows operating systems are supported for the Air Direct Utility (ADU)?

Rachel Godoy · Accepted Answer

For a PC, Windows 10 or later.
For a Mac, High Sierra or later.

Question 43

Does Air Direct Support macOS Big Sur?

Kevin Jenkins · Accepted Answer

We’re happy to announce that those who wish to update to Big Sur on their Mac, they are now afforded the opportunity to utilize the Air Direct Wireless Tethering System seamlessly while being on the latest macOS.

Note: If you have a previous version of the Air Direct ADU software, please update to the latest version of the Air Direct ADU software prior to installing macOS Big Sur. Updating to macOS Big Sur prior to updating the Air Direct ADU software will require additional steps. For more information regarding the Big Sur compatible Air Direct ADU update, visit https://tethertools.com/adu/.

Question 44

Can I view my picture in full screen mode on a phone or tablet?

Ben Brumley · Accepted Answer

View full screen images on your phone or tablet by double tapping the image. The app will allow you to swipe right or left to view images full screen. As you create additional images, the image will advance and display while still display full screen. You can tap the image once to see image details or exit out of full screen mode to return to the app and camera controls.

Question 45

Why are my images not transferring into Lightroom when using the Lightroom Plug-In?

Rachel Godoy · Accepted Answer

In some situations, the Operating System might inadvertently shut down the connection between Smart Shooter 4 and Lightroom. If you have successfully installed the Smart Shooter 4 Lightroom Plug-In and are finding that your images are showing up normally in Smart Shooter 4, but not transferring into Lightroom even though you have an active tethering session, it may be necessary to reset the connection.

The following process will force Smart Shooter 4 to create the network socket connection to the plug-in:

1. Quit Lightroom
2. Open Smart Shooter 4 Preferences
3. Go to Lightroom tab
4. Disable checkbox for "Enable Lightroom Tethering Connection"
5. Click "Apply"
6. Enable that checkbox again and click Apply
7. Open Lightroom and begin a new tethering session

Question 46

When and why would I use the DC Power Cable?

Rachel Godoy · Accepted Answer

The included DC Power Cable provides flexibility to power the Air Direct with alternate power sources, and to hot-swap a discharged battery for a fresh battery. Other power sources you can use, depending on your application, include a USB battery bank or a USB wall adapter. Minimum output of the battery or wall adapter should be 5V/2A.

NOTE: Using the DC Power Cable will only power the Air Direct, it will not recharge the TT-LP-E6 battery.

Question 47

My camera is not connecting to my tethering software

Rachel Godoy · Accepted Answer

Applications running in the background may interfere with the tethering software’s ability to connect with the camera. This includes applications that are running in application windows, as well as applications running in the background and in the Taskbar or Menu Bar. Some types of applications that are known to cause issues include, but are not limited to:

Cloud software (i.e. Dropbox, Google Drive, etc.)
Anti-Virus or Firewall (Defender, Avast, etc.)
Tethering Applications (Imaging Edge, Acquire, EOS Utility, etc.)

Check to make sure you only have one tethering software application open. Having multiple tethering software applications open at the same time can cause connection issues. Some software, including many camera utility applications, may launch automatically and may only run in the Taskbar (Windows) or Menu Bar (MacOS). These applications can attempt to automatically connect to the camera even if it is not clear that they are open.

Check for software running in the background:

It is a best practice to close all software that is not actively used in tethering. Check the Dock (MacOS) or Taskbar (Windows) as well as the Menu Bar (MacOS) or System Tray (Windows) to be sure no applications are running other than your intended tethering software. The Activity Monitor (MacOS) or Task Manager (Windows) can be used to identify applications that are running in the background as well as to quit those applications.

Turn off Auto-Connect and Auto-Start features in camera software:

Some software applications have settings that allow the software to automatically launch at startup and/or launch or connect when the operating system recognizes a camera has been connected. This can cause issues connecting your camera to your intended tethering software. Be sure that any installed tethering software or camera utilities are not set to automatically start or automatically connect with the camera.

Question 48

Can I Use the Focus Stacking Script with My Sony Camera?

Rachel Godoy · Accepted Answer

The focus stacking script relies on Smart Shooter’s ability to move focus during live view. Sony cameras do not support this feature at this time. Only Canon and Nikon cameras can be used with the Focus Stacking Script.

Question 49

Can Sony Cameras save the RAW files to the camera card and only transfer the JPEG files while tethering?

Rachel Godoy · Accepted Answer

Yes. For more detailed instructions on how to set this up with your Sony camera, read our helpful tech tip here.

Question 50

When doing the firmware updates, why am I getting warnings about battery power?

Rachel Godoy · Accepted Answer

There are multiple warnings prior to beginning a firmware update.  These warnings indicate power level requirements, which include a full battery charge or DC power and the need to let the process complete, uninterrupted. On hardware devices like Air Direct, an incomplete firmware update will mean the unit cannot function. Please contact technical support if you would like more information about the firmware update process.

Question 51

My Air Direct Wi-Fi connection keeps disconnecting from my device.

Kevin Jenkins · Accepted Answer

The camera may be set to go into sleep mode after a predetermined time. When a camera goes to sleep, whether tethered wireless or with a cable, it will lose connection with the device it is connected. The camera’s sleep parameters can be adjusted in the camera’s menu settings.

The Air Direct device may also be disconnecting because there is a “Higher” priority known Wi-Fi network available. Best practices are to set your Air Direct as the highest priority network, so when the Air Direct is turned on, your computer or phone will stay locked on that network.

To set the Air Direct as the default Wi-Fi network, check out this FAQ here. If you require internet access while using the Air Direct, you can Bridge.

Question 52

Why can’t I save image files to my camera card and also the computer hard drive with my Sony camera?

Rachel Godoy · Accepted Answer

For most current Sony models, when tethering, it’s not possible to save to card. Some recent Sony models, such as the A7R4 and A6400, the camera does allow you to save to card. The user has to enable this on the camera menu itself. However, when this is enabled, the tethering app does not get notified of the new photos, so no preview is available in app.

Question 53

How do I configure the advanced settings for Bridging in the Air Direct Utility?

Adam Gonzales · Accepted Answer

Review the steps on bridging here.

Question 54

Can I maintain an Internet connection while connected to the Air Direct Utility (ADU) on my computer?

Rachel Godoy · Accepted Answer

Yes, bridging or connecting to your local router through the Air Direct allows you to tether to your software, while maintaining an Internet connection. Learn how to bridge through a Mac or a PC.

Question 55

I forgot my password. How  do I reset it?

Rachel Godoy · Accepted Answer

You will need to reset the Air Direct device to the factory settings in order to reset the password to the default, 12345678. To Reset, power the Air Direct, either with a battery or the DC power cable. Wait until the power light and the Wi-Fi indicator light are solid. With a small pin, press the pin into the small pinhole on the side of the device and hold until the blue light begins to flicker. Remove the pin. The device is now Reset.

Question 56

Can I set Air Direct as my default WiFi network?

Rachel Godoy · Accepted Answer

Setting Air Direct WiFi as your default WiFi network will help to automatically connect when the Air Direct is on. This is helpful in locations with many WiFI networks like events or conferences. Also setting Air Direct as the default will also prevent disconnections in a location where another default network may already be established, like a studio or home network.

Mac OSX

open network preferences in top navigation bar on mac

Navigate to Wi-Fi > Open Network Preferences in the top navigation bar.

check automatically join this network then click advanced

This will open the network dialog window, check Automatically join this network, then click on "Advanced".

Drag the Air Direct network to the top of the preferred wireless network lists

In the advanced settings, drag the Air Direct Wi-Fi network (AIR_DIRECT_XXX) to the top of the preferred wireless networks list. The network at the top has the highest priority.

Windows - Click the wireless icon in the notification area. Select the wireless network named "AIR_DIRECT_XXX". Check the box for "Connect Automatically" and then click "Connect." This automatically moves the network up the priority list.

IOS - There is no way to directly update the priority on an iOS device. To prioritize networks on iOS, use a Mac OSX computer that shares the same iCloud account as the iOS device. Update on the MAC computer and iCloud will sync to all other devices.

Android - Prioritize Wi-Fi networks must be done via an App. Available Apps included WiFi Prioritizer or Wi-Fi Switcher both which are free.

Question 57

Can I shoot RAW files?

Josh Kenzer · Accepted Answer

The Case Air will allow you to shoot at whatever quality setting your camera is set at. If you shoot RAW, the Case Air will handle the RAW file in the following manner depending on operating system:

iOS: If you shoot in a mode that includes a RAW file, the Case Air will send the JPG and the RAW thumbnail (not the full RAW file). There will be a thumbnail icon of the RAW file to let you know the RAW files was captured.
Android: If you shoot in a mode that includes a RAW file, the RAW file will be sent to your Android device. Since the RAW files need a special software to open, it will not show in the Android photo gallery. You will need to find a folder named "Air Remote" in your storage, all the files you download are in this folder. If you can’t find the folder, you can search "Air Remote" in your local storage.
Mac & Windows: If you shoot in a mode that includes a RAW file, the RAW file will be sent to your computer. This will be a configurable option shortly.

Question 58

How do I determine the version of the Case Air application (Air Remote) I have installed?

Josh Kenzer · Accepted Answer

For complete instructions on how to determine which version of Air Remote you have installed, please visit this page.

Question 59

Why is the image in Air Remote appearing in the incorrect orientation? I’m shooting in Portrait Mode, but my images are appearing in Landscape Mode.

Josh Kenzer · Accepted Answer

Be sure to check the camera menu setting for Auto Rotation and set it to On so your images will automatically appear in the correct orientation in Case Remote.

Question 60

How do I install the Air Direct Utility (ADU) or Air Remote Mobile Tethering App?

Rachel Godoy · Accepted Answer

Please visit our Air Direct Installation Videos to guide you through the process.

Question 61

My Sony camera isn't working with the Air Remote Mobile Tethering App. What might be wrong?

Rachel Godoy · Accepted Answer

Currently, the Air Remote Mobile Tethering App supports Canon and Nikons cameras only.

Question 62

What cameras are supported for the Air Remote Mobile Tethering App?

Rachel Godoy · Accepted Answer

Currently, the Air Remote Mobile Tethering App supports Canon and Nikon cameras.

Question 63

My computer only has 2.4GHz or Wireless 802.11a/b/g/n.  How can I operate the Air Direct on 5GHz or Wireless 802.11ac for an optimal tethering experience?

Rachel Godoy · Accepted Answer

There are many inexpensive after-market USB WiFi dongles that will upgrade legacy technology to the more recent 5GHz / Wireless 802.11ac standards. Here are some options from Amazon.

Question 64

When recording video with the Case Air, is the audio that the camera records audible on the device or computer?

Josh Kenzer · Accepted Answer

The audio is recorded by the camera and saved with the video.

Playback is only possible when you download the video from the Case Air Album – or when connected to a Mac laptop, Photos. Then the downloaded video plays on the laptop, with the audio recorded by the camera. It’s not possible to playback the video while in the Air Remote Mobile Tethering App.

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