Question 1

Connection issues on MacOS 13 – Ventura

Tyler O'Casey · Accepted Answer

Some users who are running MacOS 13 – Ventura may experience issues with the camera not
being properly recognized within Smart Shooter 4. While we generally recommend quitting all
other software while tethering, including software running in the background, there is a specific
software conflict on some systems that can cause connection problems on MacOS 13 - Ventura.
Cloud-Syncing software like Google Drive and Dropbox has been found to block the connection
to the camera on some systems running MacOS 13 - Ventura. Therefore, please Quit Dropbox
and Google Drive from the menu bar in order to prevent this conflict from occurring. Once
both pieces of software are quit, we expect no issues with compatible camera connections on
MacOS 13 – Ventura.
Please note that both Google Drive and Dropbox may be set up to launch automatically upon
login, which may result in an ongoing software conflict. Therefore, we would recommend
removing this software from the Login Items (System Settings → Login Items) and/or diligently
checking the menu bar for either software before starting each tethering session.

Question 2

Why is the camera not powered and the LED indicator is Red?

Tyler O'Casey · Accepted Answer

The ONsite Relay A should always be fully charged before use. To do so, use a 5 V | 2 A (minimum) USB wall adapter to charge the ONsite Relay A for 3-6 hours. Once charged, the ONsite Relay A battery indicator should be green and the unit is ready for use.

Question 3

My Sony Camera works with Sony Imaging Edge, but does not appear in Smart Shooter 4 on Windows 10.

Rachel Godoy · Accepted Answer

By default, the Sony Imaging Edge software utilizes a customer driver that is not compatible with other software. In order for the camera to be used with other software, you will need to change the driver that Windows is using with the camera connection. To do this, please follow these steps.

Connect the camera via cable and then power on the camera
Open the Windows Device Manager (use Windows search option)
Turn down libusbK Usb Devices category. The camera will be listed as Sony Remote Control Camera.
Right click on Sony Remote Control Camera and select Update Driver.
In the new window select Browse my computer for drivers.
In the next screen, select Let me pick from a list of available drivers on my computer.
In the next screen, select the MTP USB Device option and select Next.
Once the update has completed, you can close the window. You should also hear a chime indicating Windows has recognized a new connected device.
The camera will be listed under Portable Devices. At this point, Smart Shooter 4 will be able to connect to the camera

Please Note: switching to the MTP driver will make the Camera inaccessible in the Sony Imaging Edge Software, so the process will need to be reversed for the camera to again be available in the Imaging Edge software.

Question 4

Is the Apple M1 Chip compatible with the Air Direct?

Rachel Godoy · Accepted Answer

Apple released the first Apple M1 Chip, which is a central processing unit for its line of Macintosh computers. It was designed from the very start to work with macOS Big Sur. At this time, the Air Direct Utility software supports the latest Windows and Mac operating systems but is not currently compatible with devices using the latest Apple M1 chips.

Question 5

Why are my images not transferring into Lightroom when using the Lightroom Plug-In?

Rachel Godoy · Accepted Answer

In some situations, the Operating System might inadvertently shut down the connection between Smart Shooter 4 and Lightroom. If you have successfully installed the Smart Shooter 4 Lightroom Plug-In and are finding that your images are showing up normally in Smart Shooter 4, but not transferring into Lightroom even though you have an active tethering session, it may be necessary to reset the connection.

The following process will force Smart Shooter 4 to create the network socket connection to the plug-in:

1. Quit Lightroom
2. Open Smart Shooter 4 Preferences
3. Go to Lightroom tab
4. Disable checkbox for "Enable Lightroom Tethering Connection"
5. Click "Apply"
6. Enable that checkbox again and click Apply
7. Open Lightroom and begin a new tethering session

Question 6

My camera is not connecting to my tethering software

Rachel Godoy · Accepted Answer

Applications running in the background may interfere with the tethering software’s ability to connect with the camera. This includes applications that are running in application windows, as well as applications running in the background and in the Taskbar or Menu Bar. Some types of applications that are known to cause issues include, but are not limited to:

Cloud software (i.e. Dropbox, Google Drive, etc.)
Anti-Virus or Firewall (Defender, Avast, etc.)
Tethering Applications (Imaging Edge, Acquire, EOS Utility, etc.)

Check to make sure you only have one tethering software application open. Having multiple tethering software applications open at the same time can cause connection issues. Some software, including many camera utility applications, may launch automatically and may only run in the Taskbar (Windows) or Menu Bar (MacOS). These applications can attempt to automatically connect to the camera even if it is not clear that they are open.

Check for software running in the background:

It is a best practice to close all software that is not actively used in tethering. Check the Dock (MacOS) or Taskbar (Windows) as well as the Menu Bar (MacOS) or System Tray (Windows) to be sure no applications are running other than your intended tethering software. The Activity Monitor (MacOS) or Task Manager (Windows) can be used to identify applications that are running in the background as well as to quit those applications.

Turn off Auto-Connect and Auto-Start features in camera software:

Some software applications have settings that allow the software to automatically launch at startup and/or launch or connect when the operating system recognizes a camera has been connected. This can cause issues connecting your camera to your intended tethering software. Be sure that any installed tethering software or camera utilities are not set to automatically start or automatically connect with the camera.

Question 7

Can I Use the Focus Stacking Script with My Sony Camera?

Rachel Godoy · Accepted Answer

The focus stacking script relies on Smart Shooter’s ability to move focus during live view. Sony cameras do not support this feature at this time. Only Canon and Nikon cameras can be used with the Focus Stacking Script.

Question 8

Can Sony Cameras save the RAW files to the camera card and only transfer the JPEG files while tethering?

Rachel Godoy · Accepted Answer

Yes. For more detailed instructions on how to set this up with your Sony camera, read our helpful tech tip here.

Question 9

When doing the firmware updates, why am I getting warnings about battery power?

Rachel Godoy · Accepted Answer

There are multiple warnings prior to beginning a firmware update.  These warnings indicate power level requirements, which include a full battery charge or DC power and the need to let the process complete, uninterrupted. On hardware devices like Air Direct, an incomplete firmware update will mean the unit cannot function. Please contact technical support if you would like more information about the firmware update process.

Question 10

Why can’t I save image files to my camera card and also the computer hard drive with my Sony camera?

Rachel Godoy · Accepted Answer

For most current Sony models, when tethering, it’s not possible to save to card. Some recent Sony models, such as the A7R4 and A6400, the camera does allow you to save to card. The user has to enable this on the camera menu itself. However, when this is enabled, the tethering app does not get notified of the new photos, so no preview is available in app.

Question 11

Can I maintain an Internet connection while connected to the Air Direct Utility (ADU) on my computer?

Rachel Godoy · Accepted Answer

Yes, bridging or connecting to your local router through the Air Direct allows you to tether to your software, while maintaining an Internet connection. Learn how to bridge through a Mac or a PC.

Question 12

How do I configure the advanced settings for Bridging in the Air Direct Utility?

Adam Gonzales · Accepted Answer

Review the steps on bridging here.

Question 13

How do I install the Air Direct Utility (ADU) or Air Remote Mobile Tethering App?

Rachel Godoy · Accepted Answer

Please visit our Air Direct Installation Videos to guide you through the process.

Question 14

My Sony camera isn't working with the Air Remote Mobile Tethering App. What might be wrong?

Rachel Godoy · Accepted Answer

Currently, the Air Remote Mobile Tethering App supports Canon and Nikons cameras only.

Question 15

What cameras are supported for the Air Remote Mobile Tethering App?

Rachel Godoy · Accepted Answer

Currently, the Air Remote Mobile Tethering App supports Canon and Nikon cameras.

Question 16

My computer only has 2.4GHz or Wireless 802.11a/b/g/n.  How can I operate the Air Direct on 5GHz or Wireless 802.11ac for an optimal tethering experience?

Rachel Godoy · Accepted Answer

There are many inexpensive after-market USB WiFi dongles that will upgrade legacy technology to the more recent 5GHz / Wireless 802.11ac standards. Here are some options from Amazon.

Question 17

My Air Direct Wi-Fi connection keeps disconnecting from my device.

Kevin Jenkins · Accepted Answer

The camera may be set to go into sleep mode after a predetermined time. When a camera goes to sleep, whether tethered wireless or with a cable, it will lose connection with the device it is connected. The camera’s sleep parameters can be adjusted in the camera’s menu settings.

The Air Direct device may also be disconnecting because there is a “Higher” priority known Wi-Fi network available. Best practices are to set your Air Direct as the highest priority network, so when the Air Direct is turned on, your computer or phone will stay locked on that network.

To set the Air Direct as the default Wi-Fi network, check out this FAQ here. If you require internet access while using the Air Direct, you can Bridge.

Question 18

Is the ONsite Relay A available in Mexico?

Catherine Slye · Accepted Answer

Yes, please check with Profoto MX 614/575-4859

Question 19

Can I use the coupler without the Relay?

Luis · Accepted Answer

No. The ONsite Relay A system is three parts; 1. The coupler inserted in the battery compartment, and 2. the coupler connected to a fully charged ONsite Relay A, and 3. the Relay connected to a power source.

Question 20

In which languages is Smart Shooter 4 / Smart Shooter 4 Pro available?

mail@stephan-weiler.de · Accepted Answer

Smart Shooter 4 is available in English.

Question 21

How many computers can I install Smart Shooter on?

Josh Kenzer · Accepted Answer

A Smart Shooter license is good for three different computers. It doesn't matter what combination of Mac or Windows they are. They can deactivate any machine at any time as well, but they can only have 3 simultaneous activations.

Question 22

How does Smart Shooter handle portrait orientation?

Josh Kenzer · Accepted Answer

Photos: When the camera takes a photo, it stores orientation in the EXIF data. When Smart Shooter loads or views the photo, it extracts this orientation information and uses it to auto-rotate the photo on screen. If a photo is not rotated correctly by Smart Shooter, it is most likely because the camera did not put the orientation in the EXIF data. For example on some Nikon cameras, the camera has a menu setting to enable/disable this called "Auto Image Rotation". Live view: When Smart Shooter gets the live view image from the camera, this image does not have orientation information. So, Smart Shooter does not know what orientation to display the live view as. To get around this, Smart Shooter allows you to set the orientation for each camera you use. Then Smart Shooter shows a live view image from that camera, it will apply that rotation to it. To set this:

Go to the "Cameras" tab
Select and right-click the camera
In the popup menu, select "Set Orientation"

Note: this camera orientation gets saved (along with camera name). So if you close and start the app again, it will still be set to that same orientation. If you physically go and re-position your camera, you then need to do "Set Orientation" again in the app to match it.

Question 23

Does Tether Tools cover duties and taxes for international shipments?

Josh Kenzer · Accepted Answer

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country and brokerage fees / custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Question 24

Crash during start up on Windows due to missing Microsoft .NET 4

Josh Kenzer · Accepted Answer

Smart Shooter is dependent on Microsoft .NET 4. This is supposed to be installed by default on all Windows computers, but sometimes is missing. If the application crashes during start up, this may be the cause. So if you see a crash like this, please download/install Microsoft .NET 4 from the Microsoft's website: https://www.microsoft.com/en-us/download/details.aspx?id=17718

Question 25

Sending Windows process dump to Support

Josh Kenzer · Accepted Answer

If you are using Windows and encounter a hang with Smart Shooter, its very useful to send us the process dump from Task Manager, as this contains extra information about exactly why the application is stuck. First, start Task Manager. There are several ways of doing this:

On the keyboard, press the CTRL + LEFTSHIFT + ESC keys
On the keyboard, press the CTRL + ALT + DELETE keys to show the lock screen, and then click the "Start Task Manager" button
With the mouse, right-click the task bar and select "Start Task Manager"

On Window 10, the Task Manager may initially look like this:

If so, click "More details" at the bottom. The Task Manager window should now look like this:

To start the process dump, find "Smart Shooter 3" in the list of processes, and then right-click it to bring up the context menu, which looks like this:

In the context menu, select "Create dump file". Once the process dump has been completed, the following acknowledge window will be presented.

This also shows where the process dump file was saved, in this case to the file: C:\Users\francis\AppData\Local\Temp\SmartShooter3.DMP Once you have this process dump file, you can send it to us at the usual address support@tethertools.com. The file itself may be very large in size. If so, we can provide a place for you to upload the file to us.

Question 26

Why is the "Photo Download Directory" option disabled?

Josh Kenzer · Accepted Answer

Smart Shooter exposes an option for controlling where the photos are saved to, which is named Photo Download Directory. However if Smart Shooter has been purchased and downloaded from the Apple Mac App Store, then this option is disabled. This means that the Photo Download Directory cannot be changed. To get an app accepted on the Apple app store, it has to confirm to a set or requirements from Apple. One of these requirements imposes restrictions on the location where an app can read and write files. Effectively this restriction means that Smart Shooter can only save photos to the user's "Pictures" folder. This is why the option to change this is disabled in Smart Shooter. If you have purchased from the Apple app store, but need to customise this option, then please contact us at support@tethertools.com. We can then allocate you a license, allowing you to download and use the version of Smart Shooter from our website, which does not have this restriction.

Question 27

Sending Mac OS X crash report to Support

Josh Kenzer · Accepted Answer

If you are using Mac OS X and encounter a crash with Smart Shooter, its very useful to send us the diagnostic report from Mac OS X, as this contains extra information about exactly why the application crashed.

If the application crashes, Mac OS X will prompt you with the following message:

Click the "Report..." button, and then the following "Problem Report" window is presented:

Then click the "Show Details" button, and the window is expanded to show full diagnostic information of the crash:

This is the information that you need to email to Support.

Select all the text in the "Problem Details and System Configuration" section, and then copy/paste it into an email and send it to us at the usual address support@tethertools.com.

Question 28

Why can't camera Program Mode be changed

Josh Kenzer · Accepted Answer

One of the camera settings in Smart Shooter is for the camera's program mode. As with other camera settings, the UI that the app presents is driven by information from the camera. The app will query the camera for each camera setting, to get the valid range of values, and whether or not each particular camera setting can be changed.

For Program Mode, most cameras do not allow you to change this from software, hence why the app will disable the dropdown menu. This is usually because the Program Mode is a physical dial switch on the camera, so the only way to change it is to physically rotate that dial.

Exceptions to this are the higher end cameras, such as Nikon D810, which do not have a dial on the camera but instead an electronic button. So for such cameras, Smart Shooter does allow you to change Program Mode in the app.

Question 29

How to control the filename used for saving new photos

Josh Kenzer · Accepted Answer

When Smart Shooter saves a new photo, it is able to dynamically generate the filename differently for each new photo. The way each new filename is generated can be controlled by an option called the 'Filename expression'. This is located in the Options window, under the 'Naming Policy' tab. For detailed information on how to customise this, please visit the documentation at:

https://ssdocs.tethertools.com/user_guide-dev.html#a-file

Question 30

How to selectively download only JPEG images

Josh Kenzer · Accepted Answer

When shooting in RAW + JPEG mode, its possible for Smart Shooter to only automatically download the JPEG images. This is done by setting the camera's Storage mode to JPEG. For more information, read through the documentation here: https://ssdocs.tethertools.com/photo_download.html

Question 31

How do you control the automatic download of photos?

Josh Kenzer · Accepted Answer

When a new photo is taken, the location where it is stored is controlled by the 'Storage' camera setting. For more information on how this works, please refer to the documentation here: https://ssdocs.tethertools.com/photo_download.html

Question 32

Can multiple cameras be triggered at the same time?

Josh Kenzer · Accepted Answer

Smart Shooter does allow multiple cameras to be triggered with a single button click. However when triggering cameras this way, it introduces a delay of at least 150 milliseconds between each camera. This delay is unavoidable when triggering a camera over the USB connection, as the software has to communicate with each camera in sequence. So to trigger multiple cameras simultaneously, they need to be triggered by a different mechanism. This is possible using a dedicated cable release connected directly to each camera, or alternatively some kind of remote trigger. One such provider of camera triggering systems is Esper, with their product called TriggerBox https://www.esperhq.com/product/multi-camera-triggerbox/ Or alternatively Pocket Wizards also provide various products for triggering cameras, see: https://www.pocketwizard.com Of course, at the same time, the cameras can still be connected via USB to the computer, so that Smart Shooter can automatically download any new photos, and camera settings can be managed from a single place.

Question 33

How many cameras can be connected to Smart Shooter?

Josh Kenzer · Accepted Answer

The computer's USB system is the limiting factor for this, as each additional camera will use extra bandwidth and require extra CPU processing to maintain the connection.

Normally between 20 to 30 cameras can be connected to a single computer. The Smart Shooter software does not impose a limit on the number of cameras, but with more than this the USB connection reliability becomes an issue.

When connecting multiple cameras, try to use good quality powered USB hubs and cables. Also experiment with connecting to different USB ports on the computer itself as these can vary in performance. If the computer's own USB ports are supected to be the limiting factor, then try installing a dedicated USB PCIExpress card into the computer.

If you are unable to connect all the cameras to a single computer, then you need to use multiple computers and split the cameras between then. Smart Shooter GRID can then be used to coordinate and control the cameras across multiple computers.

Question 34

Running Smart Shooter on Windows N and KN versions

Josh Kenzer · Accepted Answer

Smart Shooter is dependent on the Microsoft WPD package (Windows Portable Devices). This comes as standard on most version of Windows 7 and above, except for special 'N' and 'KN' versions of Windows:

Windows 7 N and Windows 7 KN
Windows 8 N and Windows 8 KN
Windows 8.1 N and Windows 8.1 KN
Windows 10 N and Windows 10 KN

So to use Smart Shooter on this version of windows, the package needs to be installed manually. It can be downloaded from the Microsoft website here: Media Feature Pack for Windows 7 N with Service Pack 1 and Windows 7 KN with Service Pack 1 (KB968211)

https://www.microsoft.com/en-us/download/details.aspx?id=16546

Media Feature Pack for N and KN versions of Windows 8

https://www.microsoft.com/en-sg/download/details.aspx?id=30685

Media Feature Pack for Windows 8.1 N and Windows 8.1 KN Editions

https://support.microsoft.com/en-gb/kb/2929699

Media Feature Pack for N and KN versions of Windows 10

https://www.microsoft.com/en-us/download/details.aspx?id=48231

Question 35

Checking which version is installed

Josh Kenzer · Accepted Answer

The version is shown in the 'About Smart Shooter' window.

To show this menu, click 'Help' in the top menu bar and then click 'About Smart Shooter ...':

Question 36

How do you change focus by controlling the lens focus motor?

Josh Kenzer · Accepted Answer

For this to be possible, the lens or camera body has to be able to electronically change focus (ie. have an autofocus option). If the lens focus can only be controlled manually, then there is no physical way for the computer to turn the lens! It needs the focus drive motor either built into the lens or on the camera body.

Secondly the camera needs to support live view, which allows the computer to then control the focus motor. You can check the list of supported cameras to see if you camera supports live view. Once live view is enabled, then Smart Shooter is able to directly control the focus motor.

For an autofocus lens, check that it is set to auto and not manual mode, otherwise the drive motor may be inactive.

Having live view enabled is the only way that you can manually change the focus. There is a separate option to tell the camera to do its normal auto focus procedure, which can be done during both normal and live view operation. Smart Shooter has a button named 'Auto Focus' which triggers this.

Question 37

Sending the log files to Support

Josh Kenzer · Accepted Answer

f you need to report a problem about Smart Shooter, its very useful to send us the log files from the application, as these contains diagnostic information about how the software and cameras are behaving. There are two methods to do this.

Manually sending as an email attachment

This is the preferred method. Here you need to manually locate the log files, so that you can attach them to an email and send it to the usual address support@tethertools.com. There is a menu option in the application to help you with this:

On Windows the log files will be somewhere like:

C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_log.txt C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_prevlog.txt

On Mac the log file will be somewhere like:

/Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_log.txt /Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_prevlog.txt

Question 38

Why isn't my camera detected?

Josh Kenzer · Accepted Answer

First check the list of supported cameras here: https://tethertools.com/product/smart-shooter-4/#compatibility If you camera is supported, then check the following:

Try using a different USB cable to connect, and plug it in to a different USB port on the computer. If you are plugging the USB cable into an external USB hub, instead try connecting it directly to USB port on the computer.
Make sure the camera battery is charged up.
Try removing the memory card before connecting the camera. If the memory card has many photos, sometimes the computer will stay busy scanning them when you connect it, which delays Smart Shooter from being able to communicate with the camera.
Is there any other software running that may try and communicate with the camera? Such as Lightroom (which may try to import photos) or even Nikon or Canon software?
If you are using a dedicated external camera trigger (cable release or similar), try removing this. Such triggers can interfere with the connection if they are not working correctly.
If your camera supports WIFI, try disabling this as it may interfere with the USB connection.
Some older cameras have their own menu option for USB mode, such as the Nikon D300, which may be set to 'PTP', 'Mass Storage', PC Connection'. Try changing this setting and reconnecting.

Question 39

How do I prevent my clients from accidentally manipulating my camera settings while viewing on a smart phone or a tablet?

Adam Gonzales · Accepted Answer

Client Lock Mode removes all camera controls from the Air Remote Mobile Tethering App main display so that your camera settings can’t be changed, or the camera controlled. Read More: Client Lock Mode Added to Case Air Wireless Tethering System

Question 40

Is this compatible with all tablet devices?

Adam Gonzales · Accepted Answer

Yes. The X Lock Universal Adapter will adhere to any device with a flat surface area of 3.5 inches (9 cm) by 4.3 inches (11 cm).

Question 41

Is this compatible with all X Lock accessories?

Adam Gonzales · Accepted Answer

Yes. The X Lock Universal Adapter mounts to the X Lock Connect and all X Lock accessories with a simple twist and click.

Question 42

Why does my computer keep connecting and reconnecting when connected to the ONsite D-Tap to AC Power Supply

Josh Kenzer · Accepted Answer

Users of 85 watt (85W) or higher power supplies may experience intermittent charging (trickle charging) based on application usage. To determine your power supply wattage, please look on the power brick or consult your manufacturer’s website.

Question 43

What is the Load Output Current of the DTAP battery?

Adam Gonzales · Accepted Answer

The ONsite DTAP Battery provides a constant 10AMP output from the DTAP and Vmount pins.

Question 44

Can I carry my ONsite D-Tap Battery with V-Mount with me on a plane?

Josh Kenzer · Accepted Answer

Yes, at 150 watt-hours, you can take up to two ONsite D-Tap Battery with V-Mount with you on a plane, in carry-on baggage and with airline approval. Cannot be in checked-in luggage. Tip: Transport your ONsite D-Tap Battery in its original packaging, this will not only cover the terminals but provided details on watt-hours for the airlines or TSA.

FAA battery guidelines
FAA battery FAQ

Question 45

How long does it take to charge the ONsite D-Tap Battery with V-Mount?

Josh Kenzer · Accepted Answer

Standard D-Tap chargers will take approximately 4 hours to charge the 150Wh battery.

Question 46

What are the bars/dots that light up on the side of the ONsite D-Tap Battery with V-Mount?

Josh Kenzer · Accepted Answer

Those indicate the charge of the battery. 4 bars, 25% charge each. If you have three bars left, you have approximately 75% charge left.

Question 47

How do I know if my device will work with the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

First, determine the number of watts your device requires. Examine the user guide, the device itself, contact the company, or search online. To be compatible with the ONsite D-Tap to AC Power Supply, you should use devices that require less than 200W.

Question 48

How long will the ONsite D-Tap to AC Power Supply paired with an ONsite D-Tap Battery with V-Mount run my device?

Josh Kenzer · Accepted Answer

The ONsite D-Tap Battery with V-Mount has 150 Watt Hours (Wh), and this can help estimate how long your device can run from the ONsite Power system. For example, a 150Wh battery should run a 50W stereo for 3 hours. Here are a few devices, their watt-hour requirement, and an approximate estimate of run time.

Smartphone (10Wh) 15 Recharges
iPad Pro 12.9-inch (38Wh) 4 Recharges
Laptop (50Wh) 3 Hours
40” LED TV (30Wh) 5 Hours

Question 49

When will the fan start to work in the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

The internal fan is temperature controlled and will initiate and adjust velocity automatically to control the internal unit temperature.

Question 50

Will the ONsite D-Tap to AC Power Supply automatically shut down?

Josh Kenzer · Accepted Answer

Yes, the ONsite D-Tap to AC Power Supply is designed with over-voltage, undervoltage, overload, thermal, and short circuit protection. It is recommended to disconnect the power supply from the battery when not in use.

Question 51

How many watts are supplied by the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

The ONsite D-Tap to AC Power Supply is rated at 200W. For maximum efficiency, 80% output is recommended.

Question 52

The ONsite D-Tap to AC Power Supply is not powering on, why?

Josh Kenzer · Accepted Answer

Ensure your D-Tap battery plug is securely connected, and then flip the power switch on the ONsite D-Tap to AC Power Supply to the ON position.

Question 53

How do I know if my D-Tap Battery is rated at 14.8V output?

Josh Kenzer · Accepted Answer

Please check the battery’s label for output voltage or contact the battery manufacturer.

Question 54

If I hook up a device that requires too much power will it damage my ONsite equipment or device?

Josh Kenzer · Accepted Answer

No, it will not damage the ONsite equipment or device. The ONsite D-Tap to AC Power Supply is designed with over-voltage, undervoltage, overload, thermal, and short circuit protection so it will automatically shut down.

Question 55

What happens if I overload the ONsite Power Supply?

Josh Kenzer · Accepted Answer

The ONsite D-Tap to AC Power Supply is designed with over-voltage, undervoltage, overload, thermal, and short circuit protection so it will automatically shut down.

In the event of an overload, the ONsite D-Tap to AC Power Supply indicator will turn red until the offending device is unplugged. When it is ready to use again, the indicator will turn green.

Question 56

What do I need to use the ONsite Power Solution?

Josh Kenzer · Accepted Answer

You’ll need the ONsite D-Tap to AC Power Supply and ONsite D-Tap Battery with V-Mount (or any standard D-Tap battery). To streamline your solution, we recommend integrating the ONsite D-Tap to AC Power Supply and ONsite D-Tap Battery with V-Mount to your Tether Table Aero with the ONsite Aero V-Mount.

Question 57

How many devices can I power with the D-Tap to AC Power Supply and a D-Tap Battery?

Josh Kenzer · Accepted Answer

Yes, you can power or charge multiple devices at a time, as long as the total watt consumption doesn’t exceed 200 watts. The ONsite D-Tap to AC Power Supply has two AC outlets and four USB ports.

Question 58

Will this work with my brand of laptop?

Josh Kenzer · Accepted Answer

Yes, the ONsite D-Tap to AC Power Supply will work with current MacBook Pros, Microsoft Surface Pros, and most laptops can be powered and charged without issue.

Question 59

What type of lights will the ONsite system power?

Josh Kenzer · Accepted Answer

The ONsite system will power LED lights that draw 200 watts or less.

Question 60

Can I power my USB-C powered laptop with the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

Yes, use your adapter to plug into the AC power outlet.

Question 61

Can I rent D-Tap batteries?

Josh Kenzer · Accepted Answer

Photography and video rental houses in your area very likely rent D-Tap batteries. To find a photography store near you, click the Store Locator tab on the top of the homepage of TetherTools.com.

Question 62

What’s the difference between V-Mount and Gold Mount Batteries?

Josh Kenzer · Accepted Answer

The ONsite D-Tap Battery with V-Mount (and other V-Mount batteries) dock and mount with a V-Mount system, and the D-Tap is the plug to access the power. Our ONsite Aero V-Mount is power compatible with both V-Mount and Gold Mount batteries as they both have D-Tap plugs but will only seamlessly mount with V-Mount batteries.

Question 63

Can you power flash heads with the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

Unfortunately, no, it draws too much power.

Question 64

Is the ONsite D-Tap to AC Power Supply pure or modified sine wave?

Josh Kenzer · Accepted Answer

Modified sine wave.

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TetherBoost Pro

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Side Arm Kit

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Look Lock System

The Complete Wired Tethering System for High-Volume Photography

TetherPro USB-C Cable and TetherBlock Bundle

Power Management

ONsite Relay A Coupler Bundle

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Ultimate Tethering Bundle

Ultimate Flat LayPhotography Tethering Kit

Lights & Action Bundle

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Rock Solid Master Articulating Arm + Clamp Kit

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Tablet / iPad Mounts

TetherGuard
Cable Management

Pro
Tethering Kit

Starter
Tethering Kit

Ultimate
Tethering Bundle

Ultimate Flat Lay
Photography Tethering Kit

Mobile Tablet
Tethering Kit

Lindsay Adler
Ultimate Tethering Kit

Scott Kelby
Tethering Kit

Peter Hurley SHABANG!
Tethering Kit

Master Articulating
Arm + Clamp Kit

Ultimate Flat Lay
Photography Tethering Kit

Ultimate Flat Lay
Photography Tethering Kit