Before considering returning your item, please utilize our Instructions and FAQ pages to ensure proper use of your Tether Tools gear. Our goal is to provide the highest quality products. Should you have an issue with any items purchased, we are happy to help. Please follow the policy and steps below to ensure fast resolution. Please scroll down to see Warranty Information on Tether Tools products and all Tether Tools site purchases. Items purchased through an authorized dealer should be returned to the authorized dealer based on their return policy.
ExchangesIf you ordered or received an incorrect item, please email or call our office. Ideally a new item will be ordered and sent to you. When we receive your returned item you will be issued a credit. If an item is sent back for an exchange, please allow 3-5 business days after receipt for the replacement to be processed.
RefundsIf items were purchased directly from TetherTools.com, you can return it, unused, within 30 days for a refund. Refunds will be issued once the product is received by our facility and inspected. Once opened, software, memory cards, batteries, data storage devices, and most wireless transmitters cannot be returned.
ConditionsWe ask that customers please read all conditions below and make reasonable efforts to comply. All returns are evaluated on a case-by-case basis, and Tether Tools reserves the right to refuse the return or to charge a restocking fee not less than 15%. Customers must send in an RMA request, via the submission form below; in order to receive the necessary return document(s). After submitting a request, customers will receive RMA document(s), which must be included with the return items, in order for the return to be valid. If items are sent back to Tether Tools, without valid RMA document(s), we will not be able to accurately identify the return, and we will not be able to issue a replacement, store credit, or refund for the returned items.
- All returned items must be in new condition, in their original unaltered box and must include all parts including accessories, packing material, warranty cards and manuals.
- Tether Tools is not responsible for personal data or items left in returned merchandise.
- Tether Tools is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.