Sending the log files to Support

Posted by: on Mar 26, 2019

f you need to report a problem about Smart Shooter, its very useful to send us the log files from the application, as these contains diagnostic information about how the software and cameras are behaving. There are two methods to do this.

Manually sending as an email attachment

This is the preferred method. Here you need to manually locate the log files, so that you can attach them to an email and send it to the usual address There is a menu option in the application to help you with this:   On Windows the log files will be somewhere like:
C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_log.txt C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_prevlog.txt
On Mac the log file will be somewhere like:
/Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_log.txt /Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_prevlog.txt