My tethering software does not recognize my camera. What might be wrong?

Tethering with the Air Direct to your computer is the same as tethering with a cable. Make sure you follow the same tethered workflow best practices when using the Air Direct – update your camera firmware, have only one tethering software program open at a time, disable antivirus software and/or firewalls. If connection cannot be made, reestablish the connection from camera to computer following the Quick Start Guide Steps.