You will need to reset the Air Direct device to the factory settings in order to reset the password to the default, 12345678. To Reset, power the Air Direct, either with a battery or the DC power cable. Wait until the power light and the Wi-Fi indicator light are solid. With a small pin, press the pin into the small pinhole on the side of the device and hold until the blue light begins to flicker. Remove the pin. The device is now Reset.