Case Air Wireless System FAQ

The Case Air currently only has full functionality with Nikon and Canon cameras. We’re working on expanding the product to be compatible with other camera brands but no timetable as of yet. For a complete list of supported Canon and Nikon cameras, click here.

The Case Air currently only has full functionality with Nikon and Canon cameras. We’re working on expanding the product to be compatible with other camera brands but no timetable as of yet. For a complete list of supported Canon and Nikon cameras, click here.

The Case Air is available for:

• Apple iOS (iPhone and iPad)
• Android

For complete instructions on how to determine which firmware version of Case Air you have installed, please visit this page.

For complete instructions on how to determine which version of Air Remote you have installed, please visit this page.

Our developers are continuously making improvements, adding features and sometimes fixes to Air Remote Mobile Tethering App. When updates are available, please follow the instructions here to update your device.

That is the Lanyard Threading Tool. To better help you install the lanyard, we’ve include this tool to help fish the cord through the Case Air. To learn how, watch this video.

• iOS – Apple App Store
• Android – Google Play Store

Unfortunately, the Case Air does not support movie mode on the Nikon D850.

In order for the Case Air to work properly, the blue led light on top needs to be solid blue. If you are experiencing a situation where the blue light continuously flashes, please contact technical support or fill out the contact us form (the orange button at the bottom of this page).

If you are having trouble connecting to this camera, it may be because the built in Wi-Fi is enabled. To disable it, go into your menu, move over to the first wrench icon at the top, touch the Wi-Fi/NFC option and choose disable.

Sometimes, during installation or first usage, the app does not have permissions to create a needed album in the Photos App. Check for these two things:

• Check that the app has permissions to access the iOS photos. Go to Settings -> Air Remote Mobile and check to see if it has photos permissions turned on.
  
• Create an album in the Photos app by going to Photos -> Albums -> Tap the + sign in the upper left. Name the album CASE Album

Many Canon cameras have a setting for auto focus mode in live view. Please check your camera’s user manual for this specific setting. It is often found under a menu item called “AF Mode” or “Live View/Movie func. set.” Often resetting your camera to factory defaults will set this to the proper setting.

Likely your device is not on the Case Air Wi-Fi network, but rather on some other local network. To change network, open the “Settings” app on your device, then select “Wi-Fi” and choose the Case Air network.

Your device is most likely still connected to the Case Air Wi-Fi network. To change network, open the “Settings” app on your device, then select “Wi-Fi” and choose the the approriate network.

Check out this page on help troubleshooting your Case Air connection.

If you are experiencing connection issues, check if your camera has a USB Mode and that it is set to P2P mode and not mass storage mode. If it has FTP settings, please turn those off.

Client Lock Mode removes all camera controls from the Air Remote Mobile Tethering App main display so that your camera settings can’t be changed, or the camera controlled. Read More: Client Lock Mode Added to Case Air Wireless Tethering System

Be sure to check the camera menu setting for Auto Rotation and set it to On so your images will automatically appear in the correct orientation in Case Remote.

The Case Air does not have a timer function, but you can use the timer function on your camera and have the Case Air trigger it as if you pushed the shutter button.

This can vary from immediately to up to a few seconds depending on what the Case Air is doing when the cable disconnects. If it disconnects, you should be able to reconnect it, and then hit the refresh button in the title bar. The Case Air should reconnect without issue.

View full screen images on your phone or tablet by double tapping the image. The app will allow you to swipe right or left to view images full screen. As you create additional images, the image will advance and display while still display full screen. You can tap the image once to see image details or exit out of full screen mode to return to the app and camera controls.

Yes. The Case Air does not require the camera’s hot shoe in order to work. The hot shoe is a convenient place to mount the Case Air when you are not using a speed light or trigger, but in those cases where you need the hot shoe, simply hang the Case Air off the side of the camera using the included lanyard.

These two cameras from Nikon use a different USB port than other Nikon cameras, the USB Micro-B 5-Pin. This is the same port found on the Case Air product. The Case Air doesn’t ship with a Micro-B 5-Pin to Micro-B 5-Pin cable. You will need to use the USB cable that came with your camera along with the OTG adapter that came with the Case Air.

Plug the small end of the cable that came with your camera into your camera and the other square end into the female side of the OTG adapter. Plug the other end of the OTG adapter into the Case Air.

No, currently you can not use both bulb mode and time lapse at the same time.

Yes. It is possible to shoot images with the Case Air and your camera and have those images populate into a Watch Folder, also known as a Hot Folder. Both Lightroom and Capture One will display your images as they are detected in that Watch Folder.

It is a two-step process to set up a Watch Folder. First, you set up the folder where Case Remote will save your images (Instructions: Mac or Windows).

Secondly, you point either Lightroom or Capture One to monitor that folder for new images (Instructions: Adobe Lightroom or Capture One).

In the Case Remote application when doing focus stacking, you are presented with the options to increase or decrease focus in steps of 1, 2 and 3. These numbers represent small, medium and large changes in focus. The exact change of focus, depends on the camera and camera manufacturer. These amounts are not published by camera manufacturers and therefore we can not tell you exactly how much focus will change. Our best recommendation is to experiment and find the setting that works best for you and your specific shot.

The Case Air features an integrated hot shoe mount for using on your camera. If you’re mounting a flash or trigger on the hot shoe simply add a RapidMount Accessory Extension Bar to your hot shoe. Then, you can mount both the Case Air and flash/trigger on the bar. You would plug the Case Air into the USB as normal and then use a sync cord to plug your flash/trigger into your camera’s sync port. To learn more , visit How to Mount the Case Air to Your Camera.

If you are shooting RAW only, the Case Remote software will only show a RAW preview image. This RAW preview image is meant to be displayed small, so when it appears on your device or computer, it’s pixelated and not sharp. To view sharp images, shot in JPG or RAW + JPG mode.

In our internal testing, JPEGs transferred in approximately 5 seconds, RAW images were longer due to the size of the file.

The Case Air will allow you to shoot at whatever quality setting your camera is set at. If you shoot RAW, the Case Air will handle the RAW file in the following manner depending on operating system:

• iOS: If you shoot in a mode that includes a RAW file, the Case Air will send the JPG and the RAW thumbnail (not the full RAW file). There will be a thumbnail icon of the RAW file to let you know the RAW files was captured.
• Android: If you shoot in a mode that includes a RAW file, the RAW file will be sent to your Android device. Since the RAW files need a special software to open, it will not show in the Android photo gallery. You will need to find a folder named “Air Remote” in your storage, all the files you download are in this folder. If you can’t find the folder, you can search “Air Remote” in your local storage.
• Mac & Windows: If you shoot in a mode that includes a RAW file, the RAW file will be sent to your computer. This will be a configurable option shortly.

There are a few things to check all related to the camera. If you are shooting in Aperture Priority, Shutter Priority, or Program mode, exposure won’t change unless you change exposure compensation. When in Manual mode, the exposure should change based off your settings. If you are not seeing this updated in the Case Air or on the back of your camera, the issue is your camera. For Canon cameras, make sure “Exposure Simulation” is on. For some Nikons, there is a setting called “Exposure Preview.” Please refer to your camera manual to determine if your camera has this setting and how to turn it on.

Please note that many cameras will not do exposure previews in movie shooting mode. This is a limitation of the camera, not the Case Air. This includes but is not limited to the Nikon D800 and D810.

Yes, each Case Air can work with any of the supported cameras. However, each Case Air can only control a single camera at a time.

If you use the delete icon (trash can) to delete a photo from the capture screen or the album screen, it will remove the image from the SD/CF card on your camera. You are deleting it permanently. If you just wish to remove images from the thumbnail viewer, go to settings, click or tap on clear cache and relaunch the application.

Yes. In fact you are required to shoot to camera’s card as well as the Case Air App.

Yes, you can continue to use the Case Air while it’s charging. This will require a separate cable (sold separate) that allows you to do both. With this cable, you can charge the Case Air via any USB outlet like a wall adapter or external power bank.

Make sure:

1. The Case Air is fully charged (green light) and you have fully charged batteries in the camera well.
2. Disable WiFi communication on the camera itself and/or have removed any WiFi cards in the camera.

To start up please try the following:
Shut everything down. Turn off your camera and the Case Air. Completely close the app or the software, do not simply not minimize it.

1. Keep the camera turned off
2. Create the WiFi network by turning on the Case Air (press & hold 2 seconds, blue flickering light indicates CA is creating WiFi, solid blue light WiFi network is created)
3. Connect your device to the Case Air WiFi
4. Open the app or software
5. Turn on the camera so the app/software will then recognize the camera.

If you get a notification of a firmware update, please update, make sure the Case Air is fully charged before updating the firmware.

No. While you can technically connect to the Case Air from multiple devices (laptops, tablets, smartphones), the images you take will not be sent to all connected devices and you cannot set which of the devices it sends to.

You can use an external device as a monitor when shooting video. This means with a smartphone, tablet or computer you can watch what is being recorded as the video is being shot. Since the video is being sent over a WiFi connection, the video display will lag behind the real-time video. This isn’t normally an issue if the camera is stationary, but if there is a lot of camera movement or panning, the lag may be inconvenient.

In order for to play video shot with Case Air, you need to download the video file to your computer, phone or tablet. This is done the same way as downloading images. You can do it either from the Album view or from the preview screen. Once it is downloaded to your device, you will need to use your device’s video player to play it.

The audio is recorded by the camera and saved with the video.

Playback is only possible when you download the video from the Case Air Album – or when connected to a Mac laptop, Photos. Then the downloaded video plays on the laptop, with the audio recorded by the camera. It’s not possible to playback the video while in the Air Remote Mobile Tethering App.

You will need to connect your Case Air to your router. View the instructions here.

You will need to connect your Case Air to your router. View the instructions here.

You will need to connect your Case Air to your router. View the instructions here.

You will need to connect your Case Air to your router. View the instructions here.

Because the device (laptop, tablet or smartphone) can connect to only one wifi hotspot, you can not connect one device to multiple Case Airs. You can manually switch between multiple Case Airs by switching which wifi you are connected to.

Going through a router is also not an option since the device has to connect to the Case Air even if the Case Air is connected to a router.