Question 1

Connection issues on MacOS 13 – Ventura

Tyler O'Casey · Accepted Answer

Some users who are running MacOS 13 – Ventura may experience issues with the camera not
being properly recognized within Smart Shooter 4. While we generally recommend quitting all
other software while tethering, including software running in the background, there is a specific
software conflict on some systems that can cause connection problems on MacOS 13 - Ventura.
Cloud-Syncing software like Google Drive and Dropbox has been found to block the connection
to the camera on some systems running MacOS 13 - Ventura. Therefore, please Quit Dropbox
and Google Drive from the menu bar in order to prevent this conflict from occurring. Once
both pieces of software are quit, we expect no issues with compatible camera connections on
MacOS 13 – Ventura.
Please note that both Google Drive and Dropbox may be set up to launch automatically upon
login, which may result in an ongoing software conflict. Therefore, we would recommend
removing this software from the Login Items (System Settings → Login Items) and/or diligently
checking the menu bar for either software before starting each tethering session.

Question 2

Why is the camera not powered and the LED indicator is Red?

Tyler O'Casey · Accepted Answer

The ONsite Relay A should always be fully charged before use. To do so, use a 5 V | 2 A (minimum) USB wall adapter to charge the ONsite Relay A for 3-6 hours. Once charged, the ONsite Relay A battery indicator should be green and the unit is ready for use.

Question 3

What gauge are the Optima 10G tethering cable wires?

Tyler O'Casey · Accepted Answer

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Question 4

How does wire gauge factor into data transmission and power drop at the longer distances?

Tyler O'Casey · Accepted Answer

The longer the cable and the thicker the gauge conductor (thicker wire), you will experience improved data transfer, increased reliability and minimized power drop-off

Inversely, the longer the cable and the thinner the gauge conductor (thinner wire), you will experience degraded data transfer, less reliability and increased power drop-off.

Question 5

What voltage drop-off would be expected with Optima 10G 31ft (9.4m) and 15 ft (4.6m)?

Tyler O'Casey · Accepted Answer

10G 31ft cable, voltage drop-off for VBUS is 0.42V and drop-off for GND is 0.172V

10G 15ft cable, voltage drop-off for VBUS is 0.18V and drop-off for GND is 0.11V

Question 6

How is the thickness/diameter of the Optima 10G cable determined?

Tyler O'Casey · Accepted Answer

TetherPro cables are the optimal balance of heavier gauge wires while still being very easy to work with and coil on a set. While a heavier gauge wire is more expensive to manufacture, the benefits far out way the costs. A thicker wire allows for better heat dissipation throughout the entire cable; thus everything runs cooler, including the TetherBoost IRC and PCBA. Lower overall heat increases performance, reliability and product lifespan.

The custom formulated exterior cable casing is designed to protect the internal wires and extend the life of the cable. Optima 10G cables are the optimal balance to withstand being stepped on and having carts rolled over them while still being easy to work with, remain clean and easy coiling for storage.

Question 7

Why do older USB-A cables have ferrite cores on the cable, but Optima 10G cables do not?

Tyler O'Casey · Accepted Answer

Ferrite Cores are the large cylinders that would often be located on one end of a USB-A cable. Ferrite cores were used primarily to filter out environmental noise and frequencies that could have affected data transmission.  If you recall, prior to USB-C technology, USB-A cables carried small amounts of power to charge small devices like phones, batteries and tablets.  These cables, while still shielded to block the low power in the cable, could potentially be susceptible to outside noise.  Adding a ferrite core provided additional protection to eliminate this risk.

Enter USB-C, which carries a lot more power internally.  To block out noise coming from the power inside the cable, major advancements in shielding technology were required. New internal shielding, found in higher quality USB-C cables, protects the data wires from the internal power running through the cable.  This shielding is more than adequate to protect from environmental noise as well, making external ferrite cores no longer necessary.

Question 8

What does the TetherBoost Core Controller do?

Tyler O'Casey · Accepted Answer

TetherBoost Core Controllers are the rectangle boxes that are precisely positioned in the cable line. The TetherBoost is a specialized Integrated Retimer Circuit (IRC) to meet specific requirements to achieve longer cable distances. Depending on the length of the cable there may be multiple IRC’s throughout the cable. The IRC enhances signal integrity, compensates for signal weakness, and extends signal transmission distance. The TetherBoost has been designed so no external power sources are required.

Question 9

Why are the TetherBoost Controller housings constructed of thermoplastic polymer instead of aluminum?

Tyler O'Casey · Accepted Answer

We understand how hard our industry can be on gear. Careful design and thought has gone into the construction of all of our cables.

The TetherBoost octangular housings is designed with reinforcements to withstand the rigors of extreme uses on production sets, which include production carts rolling over them, people stepping on them and much more. In fact, production trucks have rolled over them and the IC chips and housing remain unaffected.

Thermoplastic polymer provides a lot of benefits for its unique hi-impact properties, weather resistance, durability in various environments, corrosive resistance and ability to withstand and dissipate heat efficiently. All cables are thoroughly tested to exceed industry specifications. Our engineers conduct rigorous environmental reliability testing which include:

High and low temperature storage and operating testing

High and low humidity storage and operating testing

Constant high/low operating temperature with high/low humidity testing

Salt spray testing

Heat dissipation and thermal equilibrium testing

Our testing is designed to ensure outstanding product reliably, durability and lifespan. 

While we have not conducted environmental reliability tests on competitor’s cables, a peak under the hood of aluminum and carbon housings reveals PCBA’s tightly encased in injected molded plastic which may confine airflow and have a detrimental effect on heat dissipation and product lifespan.

Question 10

TetherPro Cables are designed specifically for the Photo/Video industry and to work with cameras.  Will they work for other applications that are not camera related?

Tyler O'Casey · Accepted Answer

The Photo/Video industry has unique and highly demanding requirements. In order to meet these needs the Optima 10G pushes the limits of USB protocols to maximize speed, data transfer and reliability to achieve long distances (65’/20m) required. We have made intentional engineering decisions to meet these specific photo/video requirements first and foremost. Cameras do not require BUS power as cameras have their own internal battery power sources.

If your application requires achieving longer distances via USB and your Source device is self-powered, the Optima 10G may be a good choice.

For any questions regarding technical specs and performance, please contact TechnicalSupport@TetherTools.com

Question 11

What power is in TetherPro Optima 10G Gen 2 Cables?

Tyler O'Casey · Accepted Answer

Power Delivery (PD) is not supported to ensure reliable tethering

The Rp resistance setting of USB CM, on the camera side it is 56K

The default current is 5V/0.9A

Question 12

What Does Uni-Directional Mean?

Tyler O'Casey · Accepted Answer

Uni-directional cables communicate data and commands bi-directionally, but necessitate that one device acts as the host (computer) to the connection and the other device as data source (camera). This allows for the most efficient and reliable method to transfer large data files. The devices will be able to fully communicate with each other, as happens with bi-directional cables. There are multiple communication ‘lanes’, so camera control can occur simultaneously as the images transfer. The Optima 10G cables are specialized to isolate the data transfer direction for maximum efficiency and reliably.

Question 13

How does the 1.5A downstream charging work if there is no PD in this cable?

Tyler O'Casey · Accepted Answer

The USB 3.2 standard has two methods for transferring power. All USB protocols have a built-in method for transferring (relatively low) levels of power. Just as the USB standard stipulates transfer speed, it also stipulates power draw as part of the standard. In the case of 3.0 and above, that is 5V | 1.5A.

The USB 3.2 standard introduced a secondary (parallel) method for transferring power called Power Delivery (PD). This method allows for a much higher levels of power to be transferred (along with the traditional, relatively lower power mentioned above). PD can allow for up to 240W of power to be provided. This Power Delivery feature is known to cause instability in certain types of connections, including tethered connections. For this reason, the Power Delivery feature has been removed from the Optima 10G cables in order to provide the most stable connection possible. The built-in low-level (1.5A) power provision of USB 3.0 and above, remains part of the cable.

Question 14

My Sony Camera works with Sony Imaging Edge, but does not appear in Smart Shooter 4 on Windows 10.

Rachel Godoy · Accepted Answer

By default, the Sony Imaging Edge software utilizes a customer driver that is not compatible with other software. In order for the camera to be used with other software, you will need to change the driver that Windows is using with the camera connection. To do this, please follow these steps.

Connect the camera via cable and then power on the camera
Open the Windows Device Manager (use Windows search option)
Turn down libusbK Usb Devices category. The camera will be listed as Sony Remote Control Camera.
Right click on Sony Remote Control Camera and select Update Driver.
In the new window select Browse my computer for drivers.
In the next screen, select Let me pick from a list of available drivers on my computer.
In the next screen, select the MTP USB Device option and select Next.
Once the update has completed, you can close the window. You should also hear a chime indicating Windows has recognized a new connected device.
The camera will be listed under Portable Devices. At this point, Smart Shooter 4 will be able to connect to the camera

Please Note: switching to the MTP driver will make the Camera inaccessible in the Sony Imaging Edge Software, so the process will need to be reversed for the camera to again be available in the Imaging Edge software.

Question 15

Is the Apple M1 Chip compatible with the Air Direct?

Rachel Godoy · Accepted Answer

Apple released the first Apple M1 Chip, which is a central processing unit for its line of Macintosh computers. It was designed from the very start to work with macOS Big Sur. At this time, the Air Direct Utility software supports the latest Windows and Mac operating systems but is not currently compatible with devices using the latest Apple M1 chips.

Question 16

Why are my images not transferring into Lightroom when using the Lightroom Plug-In?

Rachel Godoy · Accepted Answer

In some situations, the Operating System might inadvertently shut down the connection between Smart Shooter 4 and Lightroom. If you have successfully installed the Smart Shooter 4 Lightroom Plug-In and are finding that your images are showing up normally in Smart Shooter 4, but not transferring into Lightroom even though you have an active tethering session, it may be necessary to reset the connection.

The following process will force Smart Shooter 4 to create the network socket connection to the plug-in:

1. Quit Lightroom
2. Open Smart Shooter 4 Preferences
3. Go to Lightroom tab
4. Disable checkbox for "Enable Lightroom Tethering Connection"
5. Click "Apply"
6. Enable that checkbox again and click Apply
7. Open Lightroom and begin a new tethering session

Question 17

My camera is not connecting to my tethering software

Rachel Godoy · Accepted Answer

Applications running in the background may interfere with the tethering software’s ability to connect with the camera. This includes applications that are running in application windows, as well as applications running in the background and in the Taskbar or Menu Bar. Some types of applications that are known to cause issues include, but are not limited to:

Cloud software (i.e. Dropbox, Google Drive, etc.)
Anti-Virus or Firewall (Defender, Avast, etc.)
Tethering Applications (Imaging Edge, Acquire, EOS Utility, etc.)

Check to make sure you only have one tethering software application open. Having multiple tethering software applications open at the same time can cause connection issues. Some software, including many camera utility applications, may launch automatically and may only run in the Taskbar (Windows) or Menu Bar (MacOS). These applications can attempt to automatically connect to the camera even if it is not clear that they are open.

Check for software running in the background:

It is a best practice to close all software that is not actively used in tethering. Check the Dock (MacOS) or Taskbar (Windows) as well as the Menu Bar (MacOS) or System Tray (Windows) to be sure no applications are running other than your intended tethering software. The Activity Monitor (MacOS) or Task Manager (Windows) can be used to identify applications that are running in the background as well as to quit those applications.

Turn off Auto-Connect and Auto-Start features in camera software:

Some software applications have settings that allow the software to automatically launch at startup and/or launch or connect when the operating system recognizes a camera has been connected. This can cause issues connecting your camera to your intended tethering software. Be sure that any installed tethering software or camera utilities are not set to automatically start or automatically connect with the camera.

Question 18

Can I Use the Focus Stacking Script with My Sony Camera?

Rachel Godoy · Accepted Answer

The focus stacking script relies on Smart Shooter’s ability to move focus during live view. Sony cameras do not support this feature at this time. Only Canon and Nikon cameras can be used with the Focus Stacking Script.

Question 19

Can Sony Cameras save the RAW files to the camera card and only transfer the JPEG files while tethering?

Rachel Godoy · Accepted Answer

Yes. For more detailed instructions on how to set this up with your Sony camera, read our helpful tech tip here.

Question 20

When doing the firmware updates, why am I getting warnings about battery power?

Rachel Godoy · Accepted Answer

There are multiple warnings prior to beginning a firmware update.  These warnings indicate power level requirements, which include a full battery charge or DC power and the need to let the process complete, uninterrupted. On hardware devices like Air Direct, an incomplete firmware update will mean the unit cannot function. Please contact technical support if you would like more information about the firmware update process.

Question 21

Why can’t I save image files to my camera card and also the computer hard drive with my Sony camera?

Rachel Godoy · Accepted Answer

For most current Sony models, when tethering, it’s not possible to save to card. Some recent Sony models, such as the A7R4 and A6400, the camera does allow you to save to card. The user has to enable this on the camera menu itself. However, when this is enabled, the tethering app does not get notified of the new photos, so no preview is available in app.

Question 22

Can I maintain an Internet connection while connected to the Air Direct Utility (ADU) on my computer?

Rachel Godoy · Accepted Answer

Yes, bridging or connecting to your local router through the Air Direct allows you to tether to your software, while maintaining an Internet connection. Learn how to bridge through a Mac or a PC.

Question 23

How do I configure the advanced settings for Bridging in the Air Direct Utility?

Adam Gonzales · Accepted Answer

Review the steps on bridging here.

Question 24

How do I install the Air Direct Utility (ADU) or Air Remote Mobile Tethering App?

Rachel Godoy · Accepted Answer

Please visit our Air Direct Installation Videos to guide you through the process.

Question 25

My Sony camera isn't working with the Air Remote Mobile Tethering App. What might be wrong?

Rachel Godoy · Accepted Answer

Currently, the Air Remote Mobile Tethering App supports Canon and Nikons cameras only.

Question 26

What cameras are supported for the Air Remote Mobile Tethering App?

Rachel Godoy · Accepted Answer

Currently, the Air Remote Mobile Tethering App supports Canon and Nikon cameras.

Question 27

My computer only has 2.4GHz or Wireless 802.11a/b/g/n.  How can I operate the Air Direct on 5GHz or Wireless 802.11ac for an optimal tethering experience?

Rachel Godoy · Accepted Answer

There are many inexpensive after-market USB WiFi dongles that will upgrade legacy technology to the more recent 5GHz / Wireless 802.11ac standards. Here are some options from Amazon.

Question 28

My Air Direct Wi-Fi connection keeps disconnecting from my device.

Kevin Jenkins · Accepted Answer

The camera may be set to go into sleep mode after a predetermined time. When a camera goes to sleep, whether tethered wireless or with a cable, it will lose connection with the device it is connected. The camera’s sleep parameters can be adjusted in the camera’s menu settings.

The Air Direct device may also be disconnecting because there is a “Higher” priority known Wi-Fi network available. Best practices are to set your Air Direct as the highest priority network, so when the Air Direct is turned on, your computer or phone will stay locked on that network.

To set the Air Direct as the default Wi-Fi network, check out this FAQ here. If you require internet access while using the Air Direct, you can Bridge.

Question 29

Is the ONsite Relay A available in Mexico?

Catherine Slye · Accepted Answer

Yes, please check with Profoto MX 614/575-4859

Question 30

Can I use the coupler without the Relay?

Luis · Accepted Answer

No. The ONsite Relay A system is three parts; 1. The coupler inserted in the battery compartment, and 2. the coupler connected to a fully charged ONsite Relay A, and 3. the Relay connected to a power source.

Question 31

In which languages is Smart Shooter 4 / Smart Shooter 4 Pro available?

mail@stephan-weiler.de · Accepted Answer

Smart Shooter 4 is available in English.

Question 32

How many computers can I install Smart Shooter on?

Josh Kenzer · Accepted Answer

A Smart Shooter license is good for three different computers. It doesn't matter what combination of Mac or Windows they are. They can deactivate any machine at any time as well, but they can only have 3 simultaneous activations.

Question 33

How does Smart Shooter handle portrait orientation?

Josh Kenzer · Accepted Answer

Photos: When the camera takes a photo, it stores orientation in the EXIF data. When Smart Shooter loads or views the photo, it extracts this orientation information and uses it to auto-rotate the photo on screen. If a photo is not rotated correctly by Smart Shooter, it is most likely because the camera did not put the orientation in the EXIF data. For example on some Nikon cameras, the camera has a menu setting to enable/disable this called "Auto Image Rotation". Live view: When Smart Shooter gets the live view image from the camera, this image does not have orientation information. So, Smart Shooter does not know what orientation to display the live view as. To get around this, Smart Shooter allows you to set the orientation for each camera you use. Then Smart Shooter shows a live view image from that camera, it will apply that rotation to it. To set this:

Go to the "Cameras" tab
Select and right-click the camera
In the popup menu, select "Set Orientation"

Note: this camera orientation gets saved (along with camera name). So if you close and start the app again, it will still be set to that same orientation. If you physically go and re-position your camera, you then need to do "Set Orientation" again in the app to match it.

Question 34

Does Tether Tools cover duties and taxes for international shipments?

Josh Kenzer · Accepted Answer

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country and brokerage fees / custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Question 35

Crash during start up on Windows due to missing Microsoft .NET 4

Josh Kenzer · Accepted Answer

Smart Shooter is dependent on Microsoft .NET 4. This is supposed to be installed by default on all Windows computers, but sometimes is missing. If the application crashes during start up, this may be the cause. So if you see a crash like this, please download/install Microsoft .NET 4 from the Microsoft's website: https://www.microsoft.com/en-us/download/details.aspx?id=17718

Question 36

Sending Windows process dump to Support

Josh Kenzer · Accepted Answer

If you are using Windows and encounter a hang with Smart Shooter, its very useful to send us the process dump from Task Manager, as this contains extra information about exactly why the application is stuck. First, start Task Manager. There are several ways of doing this:

On the keyboard, press the CTRL + LEFTSHIFT + ESC keys
On the keyboard, press the CTRL + ALT + DELETE keys to show the lock screen, and then click the "Start Task Manager" button
With the mouse, right-click the task bar and select "Start Task Manager"

On Window 10, the Task Manager may initially look like this:

If so, click "More details" at the bottom. The Task Manager window should now look like this:

To start the process dump, find "Smart Shooter 3" in the list of processes, and then right-click it to bring up the context menu, which looks like this:

In the context menu, select "Create dump file". Once the process dump has been completed, the following acknowledge window will be presented.

This also shows where the process dump file was saved, in this case to the file: C:\Users\francis\AppData\Local\Temp\SmartShooter3.DMP Once you have this process dump file, you can send it to us at the usual address support@tethertools.com. The file itself may be very large in size. If so, we can provide a place for you to upload the file to us.

Question 37

Why is the "Photo Download Directory" option disabled?

Josh Kenzer · Accepted Answer

Smart Shooter exposes an option for controlling where the photos are saved to, which is named Photo Download Directory. However if Smart Shooter has been purchased and downloaded from the Apple Mac App Store, then this option is disabled. This means that the Photo Download Directory cannot be changed. To get an app accepted on the Apple app store, it has to confirm to a set or requirements from Apple. One of these requirements imposes restrictions on the location where an app can read and write files. Effectively this restriction means that Smart Shooter can only save photos to the user's "Pictures" folder. This is why the option to change this is disabled in Smart Shooter. If you have purchased from the Apple app store, but need to customise this option, then please contact us at support@tethertools.com. We can then allocate you a license, allowing you to download and use the version of Smart Shooter from our website, which does not have this restriction.

Question 38

Sending Mac OS X crash report to Support

Josh Kenzer · Accepted Answer

If you are using Mac OS X and encounter a crash with Smart Shooter, its very useful to send us the diagnostic report from Mac OS X, as this contains extra information about exactly why the application crashed.

If the application crashes, Mac OS X will prompt you with the following message:

Click the "Report..." button, and then the following "Problem Report" window is presented:

Then click the "Show Details" button, and the window is expanded to show full diagnostic information of the crash:

This is the information that you need to email to Support.

Select all the text in the "Problem Details and System Configuration" section, and then copy/paste it into an email and send it to us at the usual address support@tethertools.com.

Question 39

Why can't camera Program Mode be changed

Josh Kenzer · Accepted Answer

One of the camera settings in Smart Shooter is for the camera's program mode. As with other camera settings, the UI that the app presents is driven by information from the camera. The app will query the camera for each camera setting, to get the valid range of values, and whether or not each particular camera setting can be changed.

For Program Mode, most cameras do not allow you to change this from software, hence why the app will disable the dropdown menu. This is usually because the Program Mode is a physical dial switch on the camera, so the only way to change it is to physically rotate that dial.

Exceptions to this are the higher end cameras, such as Nikon D810, which do not have a dial on the camera but instead an electronic button. So for such cameras, Smart Shooter does allow you to change Program Mode in the app.

Question 40

How to control the filename used for saving new photos

Josh Kenzer · Accepted Answer

When Smart Shooter saves a new photo, it is able to dynamically generate the filename differently for each new photo. The way each new filename is generated can be controlled by an option called the 'Filename expression'. This is located in the Options window, under the 'Naming Policy' tab. For detailed information on how to customise this, please visit the documentation at:

https://ssdocs.tethertools.com/user_guide-dev.html#a-file

Question 41

How to selectively download only JPEG images

Josh Kenzer · Accepted Answer

When shooting in RAW + JPEG mode, its possible for Smart Shooter to only automatically download the JPEG images. This is done by setting the camera's Storage mode to JPEG. For more information, read through the documentation here: https://ssdocs.tethertools.com/photo_download.html

Question 42

How do you control the automatic download of photos?

Josh Kenzer · Accepted Answer

When a new photo is taken, the location where it is stored is controlled by the 'Storage' camera setting. For more information on how this works, please refer to the documentation here: https://ssdocs.tethertools.com/photo_download.html

Question 43

Can multiple cameras be triggered at the same time?

Josh Kenzer · Accepted Answer

Smart Shooter does allow multiple cameras to be triggered with a single button click. However when triggering cameras this way, it introduces a delay of at least 150 milliseconds between each camera. This delay is unavoidable when triggering a camera over the USB connection, as the software has to communicate with each camera in sequence. So to trigger multiple cameras simultaneously, they need to be triggered by a different mechanism. This is possible using a dedicated cable release connected directly to each camera, or alternatively some kind of remote trigger. One such provider of camera triggering systems is Esper, with their product called TriggerBox https://www.esperhq.com/product/multi-camera-triggerbox/ Or alternatively Pocket Wizards also provide various products for triggering cameras, see: https://www.pocketwizard.com Of course, at the same time, the cameras can still be connected via USB to the computer, so that Smart Shooter can automatically download any new photos, and camera settings can be managed from a single place.

Question 44

How many cameras can be connected to Smart Shooter?

Josh Kenzer · Accepted Answer

The computer's USB system is the limiting factor for this, as each additional camera will use extra bandwidth and require extra CPU processing to maintain the connection.

Normally between 20 to 30 cameras can be connected to a single computer. The Smart Shooter software does not impose a limit on the number of cameras, but with more than this the USB connection reliability becomes an issue.

When connecting multiple cameras, try to use good quality powered USB hubs and cables. Also experiment with connecting to different USB ports on the computer itself as these can vary in performance. If the computer's own USB ports are supected to be the limiting factor, then try installing a dedicated USB PCIExpress card into the computer.

If you are unable to connect all the cameras to a single computer, then you need to use multiple computers and split the cameras between then. Smart Shooter GRID can then be used to coordinate and control the cameras across multiple computers.

Question 45

Running Smart Shooter on Windows N and KN versions

Josh Kenzer · Accepted Answer

Smart Shooter is dependent on the Microsoft WPD package (Windows Portable Devices). This comes as standard on most version of Windows 7 and above, except for special 'N' and 'KN' versions of Windows:

Windows 7 N and Windows 7 KN
Windows 8 N and Windows 8 KN
Windows 8.1 N and Windows 8.1 KN
Windows 10 N and Windows 10 KN

So to use Smart Shooter on this version of windows, the package needs to be installed manually. It can be downloaded from the Microsoft website here: Media Feature Pack for Windows 7 N with Service Pack 1 and Windows 7 KN with Service Pack 1 (KB968211)

https://www.microsoft.com/en-us/download/details.aspx?id=16546

Media Feature Pack for N and KN versions of Windows 8

https://www.microsoft.com/en-sg/download/details.aspx?id=30685

Media Feature Pack for Windows 8.1 N and Windows 8.1 KN Editions

https://support.microsoft.com/en-gb/kb/2929699

Media Feature Pack for N and KN versions of Windows 10

https://www.microsoft.com/en-us/download/details.aspx?id=48231

Question 46

Checking which version is installed

Josh Kenzer · Accepted Answer

The version is shown in the 'About Smart Shooter' window.

To show this menu, click 'Help' in the top menu bar and then click 'About Smart Shooter ...':

Question 47

How do you change focus by controlling the lens focus motor?

Josh Kenzer · Accepted Answer

For this to be possible, the lens or camera body has to be able to electronically change focus (ie. have an autofocus option). If the lens focus can only be controlled manually, then there is no physical way for the computer to turn the lens! It needs the focus drive motor either built into the lens or on the camera body.

Secondly the camera needs to support live view, which allows the computer to then control the focus motor. You can check the list of supported cameras to see if you camera supports live view. Once live view is enabled, then Smart Shooter is able to directly control the focus motor.

For an autofocus lens, check that it is set to auto and not manual mode, otherwise the drive motor may be inactive.

Having live view enabled is the only way that you can manually change the focus. There is a separate option to tell the camera to do its normal auto focus procedure, which can be done during both normal and live view operation. Smart Shooter has a button named 'Auto Focus' which triggers this.

Question 48

Sending the log files to Support

Josh Kenzer · Accepted Answer

f you need to report a problem about Smart Shooter, its very useful to send us the log files from the application, as these contains diagnostic information about how the software and cameras are behaving. There are two methods to do this.

Manually sending as an email attachment

This is the preferred method. Here you need to manually locate the log files, so that you can attach them to an email and send it to the usual address support@tethertools.com. There is a menu option in the application to help you with this:

On Windows the log files will be somewhere like:

C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_log.txt C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_prevlog.txt

On Mac the log file will be somewhere like:

/Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_log.txt /Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_prevlog.txt

Question 49

Why isn't my camera detected?

Josh Kenzer · Accepted Answer

First check the list of supported cameras here: https://tethertools.com/product/smart-shooter-4/#compatibility If you camera is supported, then check the following:

Try using a different USB cable to connect, and plug it in to a different USB port on the computer. If you are plugging the USB cable into an external USB hub, instead try connecting it directly to USB port on the computer.
Make sure the camera battery is charged up.
Try removing the memory card before connecting the camera. If the memory card has many photos, sometimes the computer will stay busy scanning them when you connect it, which delays Smart Shooter from being able to communicate with the camera.
Is there any other software running that may try and communicate with the camera? Such as Lightroom (which may try to import photos) or even Nikon or Canon software?
If you are using a dedicated external camera trigger (cable release or similar), try removing this. Such triggers can interfere with the connection if they are not working correctly.
If your camera supports WIFI, try disabling this as it may interfere with the USB connection.
Some older cameras have their own menu option for USB mode, such as the Nikon D300, which may be set to 'PTP', 'Mass Storage', PC Connection'. Try changing this setting and reconnecting.

Question 50

How do I prevent my clients from accidentally manipulating my camera settings while viewing on a smart phone or a tablet?

Adam Gonzales · Accepted Answer

Client Lock Mode removes all camera controls from the Air Remote Mobile Tethering App main display so that your camera settings can’t be changed, or the camera controlled. Read More: Client Lock Mode Added to Case Air Wireless Tethering System

Question 51

Is this compatible with all tablet devices?

Adam Gonzales · Accepted Answer

Yes. The X Lock Universal Adapter will adhere to any device with a flat surface area of 3.5 inches (9 cm) by 4.3 inches (11 cm).

Question 52

Is this compatible with all X Lock accessories?

Adam Gonzales · Accepted Answer

Yes. The X Lock Universal Adapter mounts to the X Lock Connect and all X Lock accessories with a simple twist and click.

Question 53

Why does my computer keep connecting and reconnecting when connected to the ONsite D-Tap to AC Power Supply

Josh Kenzer · Accepted Answer

Users of 85 watt (85W) or higher power supplies may experience intermittent charging (trickle charging) based on application usage. To determine your power supply wattage, please look on the power brick or consult your manufacturer’s website.

Question 54

What is the Load Output Current of the DTAP battery?

Adam Gonzales · Accepted Answer

The ONsite DTAP Battery provides a constant 10AMP output from the DTAP and Vmount pins.

Question 55

Can I carry my ONsite D-Tap Battery with V-Mount with me on a plane?

Josh Kenzer · Accepted Answer

Yes, at 150 watt-hours, you can take up to two ONsite D-Tap Battery with V-Mount with you on a plane, in carry-on baggage and with airline approval. Cannot be in checked-in luggage. Tip: Transport your ONsite D-Tap Battery in its original packaging, this will not only cover the terminals but provided details on watt-hours for the airlines or TSA.

FAA battery guidelines
FAA battery FAQ

Question 56

How long does it take to charge the ONsite D-Tap Battery with V-Mount?

Josh Kenzer · Accepted Answer

Standard D-Tap chargers will take approximately 4 hours to charge the 150Wh battery.

Question 57

What are the bars/dots that light up on the side of the ONsite D-Tap Battery with V-Mount?

Josh Kenzer · Accepted Answer

Those indicate the charge of the battery. 4 bars, 25% charge each. If you have three bars left, you have approximately 75% charge left.

Question 58

How do I know if my device will work with the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

First, determine the number of watts your device requires. Examine the user guide, the device itself, contact the company, or search online. To be compatible with the ONsite D-Tap to AC Power Supply, you should use devices that require less than 200W.

Question 59

How long will the ONsite D-Tap to AC Power Supply paired with an ONsite D-Tap Battery with V-Mount run my device?

Josh Kenzer · Accepted Answer

The ONsite D-Tap Battery with V-Mount has 150 Watt Hours (Wh), and this can help estimate how long your device can run from the ONsite Power system. For example, a 150Wh battery should run a 50W stereo for 3 hours. Here are a few devices, their watt-hour requirement, and an approximate estimate of run time.

Smartphone (10Wh) 15 Recharges
iPad Pro 12.9-inch (38Wh) 4 Recharges
Laptop (50Wh) 3 Hours
40” LED TV (30Wh) 5 Hours

Question 60

When will the fan start to work in the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

The internal fan is temperature controlled and will initiate and adjust velocity automatically to control the internal unit temperature.

Question 61

Will the ONsite D-Tap to AC Power Supply automatically shut down?

Josh Kenzer · Accepted Answer

Yes, the ONsite D-Tap to AC Power Supply is designed with over-voltage, undervoltage, overload, thermal, and short circuit protection. It is recommended to disconnect the power supply from the battery when not in use.

Question 62

How many watts are supplied by the ONsite D-Tap to AC Power Supply?

Josh Kenzer · Accepted Answer

The ONsite D-Tap to AC Power Supply is rated at 200W. For maximum efficiency, 80% output is recommended.

Question 63

The ONsite D-Tap to AC Power Supply is not powering on, why?

Josh Kenzer · Accepted Answer

Ensure your D-Tap battery plug is securely connected, and then flip the power switch on the ONsite D-Tap to AC Power Supply to the ON position.

Question 64

How do I know if my D-Tap Battery is rated at 14.8V output?

Josh Kenzer · Accepted Answer

Please check the battery’s label for output voltage or contact the battery manufacturer.

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