- Try using a different USB cable to connect, and plug it in to a different USB port on the computer. If you are plugging the USB cable into an external USB hub, instead try connecting it directly to USB port on the computer.
- Make sure the camera battery is charged up.
- Try removing the memory card before connecting the camera. If the memory card has many photos, sometimes the computer will stay busy scanning them when you connect it, which delays Smart Shooter from being able to communicate with the camera.
- Is there any other software running that may try and communicate with the camera? Such as Lightroom (which may try to import photos) or even Nikon or Canon software?
- If you are using a dedicated external camera trigger (cable release or similar), try removing this. Such triggers can interfere with the connection if they are not working correctly.
- If your camera supports WIFI, try disabling this as it may interfere with the USB connection.
- Some older cameras have their own menu option for USB mode, such as the Nikon D300, which may be set to ‘PTP’, ‘Mass Storage’, PC Connection’. Try changing this setting and reconnecting.
Manually sending as an email attachmentThis is the preferred method. Here you need to manually locate the log files, so that you can attach them to an email and send it to the usual address email@example.com. There is a menu option in the application to help you with this: On Windows the log files will be somewhere like:
C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_log.txt C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_prevlog.txtOn Mac the log file will be somewhere like:
/Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_log.txt /Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_prevlog.txt
- Windows 7 N and Windows 7 KN
- Windows 8 N and Windows 8 KN
- Windows 8.1 N and Windows 8.1 KN
- Windows 10 N and Windows 10 KN
If the application crashes, Mac OS X will prompt you with the following message:
Click the “Report…“ button, and then the following “Problem Report” window is presented:
Then click the “Show Details” button, and the window is expanded to show full diagnostic information of the crash:
This is the information that you need to email to Support.Select all the text in the “Problem Details and System Configuration” section, and then copy/paste it into an email and send it to us at the usual address firstname.lastname@example.org.
- On the keyboard, press the CTRL + LEFTSHIFT + ESC keys
- On the keyboard, press the CTRL + ALT + DELETE keys to show the lock screen, and then click the “Start Task Manager” button
- With the mouse, right-click the task bar and select “Start Task Manager“
- Go to the “Cameras” tab
- Select and right-click the camera
- In the popup menu, select “Set Orientation”
Why can’t I save image files to my camera card and also the computer hard drive with my Sony camera?
For most current Sony models, when tethering, it’s not possible to save to card. Some recent Sony models, such as the A7R4 and A6400, the camera does allow you to save to card. The user has to enable this on the camera menu itself. However, when this is enabled, the tethering app does not get notified of the new photos, so no preview is available in app.
The focus stacking script relies on Smart Shooter’s ability to move focus during live view. Sony cameras do not support this feature at this time. Only Canon and Nikon cameras can be used with the Focus Stacking Script.
In some situations, the Operating System might inadvertently shut down the connection between Smart Shooter 4 and Lightroom. If you have successfully installed the Smart Shooter 4 Lightroom Plug-In and are finding that your images are showing up normally in Smart Shooter 4, but not transferring into Lightroom even though you have an active tethering session, it may be necessary to reset the connection.
The following process will force Smart Shooter 4 to create the network socket connection to the plug-in:
- 1. Quit Lightroom
- 2. Open Smart Shooter 4 Preferences
- 3. Go to Lightroom tab
- 4. Disable checkbox for “Enable Lightroom Tethering Connection”
- 5. Click “Apply”
- 6. Enable that checkbox again and click Apply
- 7. Open Lightroom and begin a new tethering session
By default, the Sony Imaging Edge software utilizes a customer driver that is not compatible with other software. In order for the camera to be used with other software, you will need to change the driver that Windows is using with the camera connection. To do this, please follow these steps.
- Connect the camera via cable and then power on the camera
- Open the Windows Device Manager (use Windows search option)
- Turn down libusbK Usb Devices category. The camera will be listed as Sony Remote Control Camera.
- Right click on Sony Remote Control Camera and select Update Driver.
- In the new window select Browse my computer for drivers.
- In the next screen, select Let me pick from a list of available drivers on my computer.
- In the next screen, select the MTP USB Device option and select Next.
- Once the update has completed, you can close the window. You should also hear a chime indicating Windows has recognized a new connected device.
- The camera will be listed under Portable Devices. At this point, Smart Shooter 4 will be able to connect to the camera
Please Note: switching to the MTP driver will make the Camera inaccessible in the Sony Imaging Edge Software, so the process will need to be reversed for the camera to again be available in the Imaging Edge software.