Frequently Asked Questions (FAQ)

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country and brokerage fees / custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Tether Tools gear is available in many retail camera shops internationally. To find the one closest to you, check out our Store Locator.

Once items and quantities desired are in your shopping cart, you can determine your shipping charges by clicking on the Calculate Shipping link on the shopping cart page.

We do have expedited shipping options available via FedEx 2day or FedEx overnight options

FedEx Ground delivers within 1 to 5 business days based on the distance to the destination (delivery to Alaska and Hawaii in 3 to 7 business days). FedEx International Economy delivers within 5 to 7 business days. Expedited services are available with FedEx 2day or FedEx Overnight. Typically orders placed by 2pm MST are shipped the same day.

USPS Postal 1st Class can take up to 30 business days or longer (Monday-Friday excluding holidays and weekends) for delivery. This timeframe does not including any possible Customs delays. First Class mail service does not provide true shipment tracking. Once the shipment leaves the U.S. it may not update. At that point the number is used to reference any Customs issues. USPS Priority is not a guaranteed delivery time service. The estimated shipping time is 6-10 business days but various based on country. This timeframe does not including any possible Customs delays. USPS Tracking number provided.

You can cancel your order providing it hasn’t yet entered the shipping process. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund. See Return policy.

For order history or tracking information, please login to your account.

Yes, we have dealers across the world you can buy from locally but we also ship direct if preferred. Contact us at customersupport@tethertools.com or 888-854-6565 x2 for a quote.

If you chose to return your purchase, shipping costs are your responsibility and a may be subject to a 15% restocking fee. Please contact rma@tethertools.com or 1-888-854-6565 x2 for a return authorization. If you have any questions please contact us at customersupport@TetherTools.com.

Check out our tethering 101 series on TetherTalk.com

Please look up your camera in our Cable Finder. If you can not find your camera in there, please email us at customersupport@tethertools.com.

We maintain a database of tethering software. Check out our Software Finder.

TetherBoost Core Controller is designed to boost and regulate power from a DSLR camera or digital back systems eliminating USB 3.0 connectivity issues. TetherBoost provides consistent power to maintain a stable, reliable connection when a camera is connected to a computer via USB cables. There are many reasons why TetherBoost helps solve USB connectivity issues. Read this helpful article to understand more: Why does my connection fail?

The Case Air is a fast, reliable, pro-level, wireless tethering solution that would be the best way to tether to an iPad, iPhone, iPod Touch, Mac, PC, or Android.

The X Lock Case only fits the iPads. We also have the AeroTab Universal Tablet Mounting Series available this gives nearly all tablet users the ability to mount a tablet to any tablet, light stand, arm, clamp or grip so you can mount the tablet anywhere. Please check out our iPad & Tablet Mounts page to review the differences and determine which is the best solution for you.

A list of cameras supported by Case Air can be found here.